Cassy Carr
Shady Cove,OR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Air BNB
Self-employeed
03.2016 - 06.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organized work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Monitored staff performance and provided feedback and guidance.
- Identified and resolved customer complaints concerning food or lodging.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Hostess
Pizza At The Cove
03.2012 - 07.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
GED -
Crater High School
Central Point, Oregon06.1996
Skills
- Quality Assessments
- Process Transactions
- Hospitality Management
- Check in and Checkout Procedures
- Room Preparation
- Billing and Payment Processing
Timeline
Air BNB
Self-employeed
03.2016 - 06.2023
Hostess
Pizza At The Cove
03.2012 - 07.2016
GED -
Crater High School