Cassy Felder
Orlando,FL
Summary
Experienced with managing pedestrian safety at school crossings, ensuring children safely navigate busy intersections. Utilizes effective communication and quick decision-making to manage traffic flow and protect pedestrians. Knowledge of safety protocols and consistent track record of reliability and punctuality.
Diligent Desired Position with background in ensuring safety of school children at busy intersections. Provided consistent and reliable assistance, while demonstrating excellent judgment and quick decision-making in varying traffic conditions. Proven ability to communicate effectively with children and parents, and maintain calm demeanor under pressure.
Overview
12
12
years of professional experience
Work History
School Crossing Guard
Sheriff's Department
Orlando, FL
03.2023 - Current
- Assisted children in safely crossing streets, promoting road safety awareness.
- Monitored pedestrian traffic to ensure safety during school arrival and dismissal times.
- Reported hazardous conditions to appropriate authorities for prompt resolution.
- Conducted regular assessments of crossing zones to identify areas for improvement.
Patient Care Specialist
CVS Patient Care Center
Orlando, FL
04.2020 - Current
- Coordinates and processes requests for new and refill order shipments.
- Assist in enrolling and tracking new customer referrals.
- Verifies eligibility, prior authorization and other reimbursement requirements prior to shipment.
- Resolves complex issues and escalations.
- Inbound or outbound phone calls to patients regarding complex specialty medication orders.
Customer Service Representative
Mattress One
Orlando, FL
01.2017 - 12.2019
- Responded quickly to phone messages and following up on complaints.
- Complied, sorted and verified the accuracy of data before entering it into system.
- Manage warranty paperwork and claims.
- Answered and made outbound calls.
Cashier
Wal-Mart
Orlando, FL
01.2014 - 12.2016
- Pull system generated picks to meet needs if store demands.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products and answered questions.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma - undefined
Jones High School
06.2015
Skills
- Team Leadership
- Excellent communication
- Flexible and adaptable
- Proactive, energetic, and dependable
Timeline
School Crossing Guard
Sheriff's Department
03.2023 - Current
Patient Care Specialist
CVS Patient Care Center
04.2020 - Current
Customer Service Representative
Mattress One
01.2017 - 12.2019
Cashier
Wal-Mart
01.2014 - 12.2016
High School Diploma - undefined
Jones High School