Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassy Gallardo

Virginia Beach,VA

Summary

Professional team member with solid experience in collaborative environments. Skilled in effective communication, problem-solving, and adapting to changing needs. Known for reliability and delivering results through teamwork. Proficient in project coordination, conflict resolution, and maintaining high standards.

Overview

10
10
years of professional experience

Work History

Medical Billing Representative

Express Billing Systems
08.2024 - Current
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Posted and adjusted payments from insurance companies.
  • Precisely evaluated and verified benefits and eligibility.
  • Reduced claim denials by diligently following up with insurance companies and promptly addressing any discrepancies.
  • Enhanced customer satisfaction by providing clear explanations of charges on bills, addressing concerns with patience and empathy.
  • Collaborated with healthcare providers to resolve billing issues, fostering strong professional relationships for better communication.

Server

Sunnyside Cafe & Restaraunt
06.2018 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Team Associate

Lidl US
01.2017 - 01.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Operated register to process payments and collect cash payment for order totals.
  • Created appealing displays for routine arrangements and special promotions.

Warehouse Packer

Lidl US
02.2016 - 08.2016
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Education

GED -

Adult Education Center
Virginia Beach, VA

Skills

  • Continuous learning attitude
  • Organizational growth
  • HIPAA compliance
  • Denial resolution techniques
  • Data entry efficiency
  • Multitasking and organization
  • Verbal and written communication
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement

Timeline

Medical Billing Representative

Express Billing Systems
08.2024 - Current

Server

Sunnyside Cafe & Restaraunt
06.2018 - 01.2024

Team Associate

Lidl US
01.2017 - 01.2018

Warehouse Packer

Lidl US
02.2016 - 08.2016

GED -

Adult Education Center

Similar Profiles

CREATE PROFILE