Summary
Overview
Work History
Education
Skills
Certification
Feeding homeless, helping at the food pantry, Assisting Veterans, Helping with benefit applications
Timeline
Generic
Cassy Hamilton

Cassy Hamilton

Eureka,KS

Summary

Customer Service Representative seeking a fulltime remote position. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I love to applying problem solving skills knowing at the end of the day I have helped someone. Helping others is rewarding and fulfilling.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Personal Care Attendant

RCIL (Recourse Center For Independent Living)
06.2021 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Created budget and monthly bill paying system.
  • Evaluated goals every 30 days and created new ones as needed.

Customer Service (Housekeeping)

Peachy Clean
08.2020 - 12.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Scheduled Cleaning service with client for home, business, or office.
  • Cleaned and contracted as well as schedule services.
  • Maintained financials and payroll.

CNA

Eureka Nursing Center
02.2016 - 01.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Documented patients dailies within the EMR.
  • Helped family during last moments with loved ones feel comfortable and by answering any questions.

Education

Some College (No Degree) - English, Internet Marketing, Comparative Religions

Butler Community College
El Dorado, KS

No Degree - Customer Service, Working Remotely, Ethics

WRK
Wichita KS

High School Diploma -

Eureka Jr/Sr High
Eureka, KS
05.2003

Skills

  • Type 55 wpm
  • Time Management
  • Patient Assessments
  • Word Processing
  • Multitasking and Organization
  • Complex Problem-Solving
  • Compassion & Understanding
  • Laptop and Tablet Operation
  • Reading Comprehension
  • Verbal and Written Communication Skills
  • Medical Office Administration
  • Privacy and Confidentiality
  • MEDITECH Software

Certification


  • CNA - Certified Nurse Assistant
  • Phlebotomy
  • Took classes in the following and received certificate for each listed. Communication, critical thinking, customer service, diversity, ethics, mental readiness, Microsoft office, personal development, working remotely, and social media 101.

Feeding homeless, helping at the food pantry, Assisting Veterans, Helping with benefit applications

I have helped several individuals within my community by applying them for benefits they so desperately needed. Examples are Snap (Food Stamps) Medicaid (State Insurance, KERA (housing & utilities assistance). My husband of 23 years is a 100% rated disabled veteran. Helping him with paperwork for benefits through th VA taught me lots. I have applied my skills and knowledge of the VA system and programs to help others fellow vets and their families. Once a month at our local food pantry I help load food into cars and deliver when needed. My daughter and I make brown bag lunches and pass them out to the homeless in Wichita. I love helping others and giving when I am able.

Timeline

Personal Care Attendant

RCIL (Recourse Center For Independent Living)
06.2021 - Current

Customer Service (Housekeeping)

Peachy Clean
08.2020 - 12.2023

CNA

Eureka Nursing Center
02.2016 - 01.2018

Some College (No Degree) - English, Internet Marketing, Comparative Religions

Butler Community College

No Degree - Customer Service, Working Remotely, Ethics

WRK

High School Diploma -

Eureka Jr/Sr High


  • CNA - Certified Nurse Assistant
  • Phlebotomy
  • Took classes in the following and received certificate for each listed. Communication, critical thinking, customer service, diversity, ethics, mental readiness, Microsoft office, personal development, working remotely, and social media 101.
Cassy Hamilton