Summary
Overview
Work History
Education
Skills
Reading
Timeline
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CASSY HARRINGTON

CASSY HARRINGTON

Worcester,MA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in Teams and Excel .

Overview

8
8
years of professional experience

Work History

Customer Service Agent

FedEx
08.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered average of 120 calls and virtual messages per day, addressing customer inquiries, solving problems and providing product information.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 325 packages per day.

Starbucks Barista

Target
01.2021 - 08.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees on multiple tasks, improving daily operations for customer experience.
  • Trained team members on cash register operation and cash handling. Quickly and accurately counted drawers at start and end of each shift.

Backstage Specialist

Apple, Inc
12.2019 - 12.2020
  • Maintain and organize inventory accessories, both visually and physically while meeting deadlines each day
  • Deliver online purchases to customers by providing excellent customer experience and offering additional solutions
  • Down-stock and organize over products from weekly trucks to deliver best solutions to customers' needs by having knowledgeable expertise within all departments.
  • Listened and responded to approximately 50 customer requests daily and forwarded necessary information to superiors.
  • Followed all company policies and procedures to deliver quality work.
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Warehouse Inventory Associate

Best Buy
08.2016 - 11.2019
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Prepared on average 300 orders for customer same-day pick-up and shipment per day.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Operated forklift and pallet jack equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
  • Documented cargo movement such and obtained onward movement data.
  • Managed day-to-day operations of warehouse to keep everything running smoothly
  • Verified orders by comparing names and quantity of items packaged with shipping documents

Sales Associate/Customer Service/Omni

Best Buy
10.2015 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Tracked stock using company inventory management software.
  • Prepared large cash deposits with zero discrepancies.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Education

High School Diploma -

Burncoat High School
Worcester, MA
06.2016

Skills

  • Cash Register Operations
  • Customer Complaint Resolution
  • Order Picking and Processing
  • Shipment Processing
  • Production Control Processes
  • Incoming Shipments Review
  • Inventory Audits
  • Client Needs Assessment
  • Problem-Solving Skills
  • Time Management
  • Data Entry
  • Heavy Lifting

Reading

I love to read and research what is new and current to stay up-to-date on current technology and advances. It also is a great stress-relief and relaxer. 

Timeline

Customer Service Agent

FedEx
08.2022 - Current

Starbucks Barista

Target
01.2021 - 08.2021

Backstage Specialist

Apple, Inc
12.2019 - 12.2020

Warehouse Inventory Associate

Best Buy
08.2016 - 11.2019

Sales Associate/Customer Service/Omni

Best Buy
10.2015 - 08.2016

High School Diploma -

Burncoat High School

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CASSY HARRINGTON