Overview
Work History
Education
Skills
Timeline
Generic

Cassy Meggs

Waukegan,IL

Overview

25
25
years of professional experience

Work History

Customer Service Lead

Vantage Specialties Inc
Gurnee, IL
05.2018 - Current
  • Directly receive and process sales orders by telephone or e-mail.
  • Handle and process price quotations, inventory levels, Certificates of Analysis, order and shipping verification, and changes or cancellations from assigned customers and distributors.
  • Review pricing prior to order entry- match to system pricing record.
  • Prepare credit memos as necessary as approved by management and forward to accounting.
  • Coordinate collection and credit approval process with appropriate managers in finance and business units.
  • Maintain pricing database and all customer information for assigned accounts.
  • Coordinate when necessary, with warehouse and company personnel to ensure timely delivery and prompt handling of sales orders.
  • Interact with Logistics coordinators and freight forwarders to obtain freight charges for shipments.
  • Prepare shipping documents for International shipments such as Certificate of Origin, NAFTA, Shipper letter of Instructions etc.
  • Review and investigate customer discrepancies and process return authorizations and complaints.
  • Monitored customer service performance metrics to identify areas for improvement.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Coordinated with other departments to resolve customer issues efficiently.
  • Led on- and off-site customer support teams across multiple time zones.

Ikonix USA
Lake Forest, IL
10.2014 - 05.2018
  • Effectively communicate with team members to maintain clearly defined expectations
  • Collect, monitor and evaluate customer requirements to achieve desired delivery time and order fill rates
  • Resolve customer questions, issues and complaints
  • Enter sales orders in MAS200
  • Coordinate communication with reps and/or customers regarding order details which include payment methods, shipping methods, etc
  • Provide international documentation to reps and/or customers as required
  • Maintain status of orders on backlog by following up on information needed to release orders and recording information in MAS
  • Coordinate and track shipments through freight forwarders as required and providing tracking information to reps and/or customers
  • Log and maintain documentation required for duty drawback program

Ark Pharm Inc
Libertyville, IL
04.2011 - 10.2014
  • Maintained office filing and storage systems
  • Answered multiple phone lines and transferred to appropriate staff member
  • Faxed, scanned and copied documents
  • Created invoices and emailed them to customer
  • Prepared packing list and invoices for outgoing shipments

The Popcorn Factory
Lake Forest, IL
10.2010 - 02.2011
  • Entered data by inputting alphabetic and numeric information using established procedures
  • Operated office machine
  • Interpreted data independently
  • Prepared shipping documents for outgoing shipments
  • Tracked data entry operations and errors with daily logs and monthly reports
  • Collaborated well with team members to carry out daily assignments and achieve team targets

Regional Real Estate
North Chicago, IL
04.2010 - 08.2010
  • Managed incoming and outgoing mail and deliveries to support efficient office operations
  • Answered telephone calls to provide information, take messages and set up appointments
  • Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance
  • Received and routed incoming mail, packages, and deliveries
  • Ordered, organized, and rotated supplies
  • Kept inventory levels optimized and supplies organized for forecasted demands
  • Filed records to keep system efficient and information organized

KB Grocery Store
02.2000 - 03.2009
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items
  • Found ways to improve the customer experience by taking accountability and acting as a store Brand Ambassador
  • Gained recognition for providing efficient service and a high degree of accuracy
  • Verified prices and calculated totals using scanners and point of sale (POS) systems
  • Checked prices on request of customer or when products cannot be properly scanned
  • Handled exchanges, returns and escalated customer complaints according to company policy

Education

High School Diploma -

Corozal Community College
Grayslake, IL
08.2009

Some College (No Degree) - Business Administration

College of Lake County
Grayslake, IL

Skills

  • Microsoft Office Applications
  • QuickBooks
  • Sage CRM
  • Quick Learner
  • Deadline-oriented
  • Resourceful
  • Documentation preparation
  • Export Compliance training
  • Outlook
  • MAS 200
  • Epicor
  • Self-starter
  • Strong problem solver
  • Customer service excellence
  • Customer complaint handling
  • Hazmat Certified

Timeline

Customer Service Lead

Vantage Specialties Inc
05.2018 - Current

Ikonix USA
10.2014 - 05.2018

Ark Pharm Inc
04.2011 - 10.2014

The Popcorn Factory
10.2010 - 02.2011

Regional Real Estate
04.2010 - 08.2010

KB Grocery Store
02.2000 - 03.2009

High School Diploma -

Corozal Community College

Some College (No Degree) - Business Administration

College of Lake County

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Cassy Meggs