Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassy Roy

Fort Worth,TX

Summary

Dynamic Scheduling Coordinator at USPI with expertise in patient coordination and EHR management. Proven ability to enhance processes through effective training development and exceptional customer service. Recognized for ensuring regulatory compliance while fostering high patient satisfaction. Committed to delivering results and improving operational efficiency in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Scheduling Coordinator

USPI
Fort Worth, TX
03.2018 - Current
  • Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Answered telephones and directed calls to the appropriate medical or administrative staff.
  • Worked closely with doctors' offices to coordinate patient referrals for surgery services.
  • Analyzed current processes and procedures to identify areas for improvement through training initiatives.
  • Developed training materials and manuals to support diverse learning styles and organizational objectives.
  • Created and maintained patient medical records and charts.
  • Utilized various software programs such as Microsoft Office Suite, EHR systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Administrative Assistant

Iwerk
Fort Worth, TX
08.2015 - 01.2018
  • Managed office supplies inventory and placed orders when necessary.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Scheduled appointments between clients and customers and internal staff members.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Worked closely with Information Technology department troubleshooting computer issues when they arise.
  • Configured and maintained hardware and software systems to ensure optimal performance and security of information technology assets.
  • Managed payroll processing activities for all employees.
  • Prepared payroll information for submission to external payroll services provider.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

First Assistant Manager

Sonic Corp
Fort Worth, TX
03.2006 - 08.2015
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Ensured compliance with company policies, procedures, safety rules, and regulations.
  • Assisted store manager in hiring and training new employees.
  • Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
  • Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
  • Coordinated inventory management processes including ordering, stocking and tracking supplies.
  • Implemented quality control measures to uphold company standards.
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Reviewed payroll documentation prior to submission to payroll department.
  • Managed onboarding processes for new employees.

Education

High School Diploma -

Abecka Home School And America High School
Odessa, TX
05-2005

Some College (No Degree) - Medical Code And Billing

Ultimate Medical Academy
Clearwater, FL

Skills

  • Appointment scheduling
  • Patient coordination
  • EHR management
  • Regulatory compliance
  • Training development
  • Customer service

Timeline

Scheduling Coordinator

USPI
03.2018 - Current

Administrative Assistant

Iwerk
08.2015 - 01.2018

First Assistant Manager

Sonic Corp
03.2006 - 08.2015

High School Diploma -

Abecka Home School And America High School

Some College (No Degree) - Medical Code And Billing

Ultimate Medical Academy

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