Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassy Tatnall

Norcross,GA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Georgia Rental USA
Norcross, GA
09.2023 - Current
  • Answered phones and routed calls to appropriate personnel.
  • Coordinated internal meetings, including scheduling, logistics, and catering.
  • Provided administrative support to various departments within the organization.
  • Developed tracking systems for departmental projects and initiatives.
  • Greeted visitors in a courteous manner and directed them to the appropriate office or person.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Scheduled travel arrangements for business trips, conferences, and other events.
  • Maintained accurate records of employee attendance, vacation requests, absences.
  • Processed invoices from vendors in a timely manner according to company policies.
  • Compiled data from multiple sources into spreadsheets or databases for analysis.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Proofread correspondence before sending out on behalf of the executive team.
  • Managed incoming mail distribution and outgoing courier services.
  • Ensured compliance with all applicable laws regarding employment practices.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Conducted gap analysis to identify areas of non-conformance with ISO standards.
  • Developed internal audit plans and schedules for all departments.
  • Reviewed and analyzed processes, procedures, policies, and documentation related to ISO compliance.
  • Performed detailed audits of management systems and identified any potential risks or issues.
  • Provided guidance and recommendations on corrective actions needed to comply with ISO requirements.
  • Assisted in the development of action plans to address deficiencies found during internal audits.
  • Identified areas of improvement within the organization's quality management system.
  • Documented audit results in accordance with established standards and procedures.

Office Administrative Assistant

Ryerson Tull
Norcross, GA
11.2014 - 09.2023
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Organized and maintained filing systems, both paper and electronic.
  • Created expense reports, tracked invoices, and processed payments.
  • Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
  • Assisted with scheduling meetings and appointments for the office staff.
  • Managed employee records including payroll information, attendance tracking, vacation time requests.
  • Coordinated travel arrangements for employees including flights, hotels and car rentals.
  • Ordered supplies and maintained an inventory of office equipment.
  • Provided support to other departments by completing clerical tasks as needed.
  • Collected data from various sources to create accurate financial statements on a monthly basis.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Developed forms and procedures to improve workflow efficiency.
  • Recorded minutes during weekly staff meetings.
  • Conducted gap analysis to identify areas of non-conformance with ISO standards.
  • Developed internal audit plans and schedules for all departments.
  • Reviewed and analyzed processes, procedures, policies, and documentation related to ISO compliance.
  • Performed detailed audits of management systems and identified any potential risks or issues.
  • Provided guidance and recommendations on corrective actions needed to comply with ISO requirements.
  • Participated in meetings with department heads to discuss findings from internal audit reports.
  • Assisted in the development of action plans to address deficiencies found during internal audits.
  • Identified areas of improvement within the organization's quality management system.

ISO Internal Auditor

Leggett & Platt
Atlanta, GA
02.2010 - 11.2014
  • Developed internal audit plans and schedules for all departments.
  • Reviewed and analyzed processes, procedures, policies, and documentation related to ISO compliance.
  • Performed detailed audits of management systems and identified any potential risks or issues.
  • Participated in meetings with department heads to discuss findings from internal audit reports.
  • Provided guidance and recommendations on corrective actions needed to comply with ISO requirements.
  • Identified areas of improvement within the organization's quality management system.
  • Assisted in the development of action plans to address deficiencies found during internal audits.
  • Documented audit results in accordance with established standards and procedures.
  • Collaborated with other stakeholders to ensure that corrective actions are implemented effectively.
  • Monitored progress against corrective action plans as part of follow up activities.
  • Reviewed QMS documents such as Quality Manuals, Procedures, Process Flowcharts, for accuracy and completeness.
  • Verified that processes were being followed according to documented procedures.
  • Ensured that all company personnel were adhering to applicable laws, regulations, codes of practice, standards, policies and procedures.
  • Analyzed data gathered during internal audits and prepared comprehensive reports detailing observations, conclusions, and recommendations.
  • Evaluated effectiveness of risk management measures taken by the organization.
  • Provided training sessions on topics related to ISO standards for staff members.
  • Maintained a database of records related to ISO certifications and audits conducted.
  • Researched and implemented best practices to improve audit results.
  • Wrote reports, authored papers and organized supporting documentation.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
  • Posted financial data in Excel spreadsheets and managed inventory.

Education

Associate of Science -

Grand Canyon University
Phoenix, AZ
08-2011

Some College (No Degree) - Health Information Technology

Omnitech Institute
Atlanta, GA
06-2010

Some College (No Degree) - Computer

Dekalb Early College Academy
Covington, GA
01-2007

Skills

  • Documentation Review
  • Supplier audits
  • Preventive Actions
  • Corrective Actions
  • Management Review
  • Internal Audit Planning
  • Quality Management Systems
  • Auditing Techniques
  • Document Control
  • Customer Satisfaction
  • International Accounting Standards
  • Accounting oversight
  • Administrative Leadership
  • Event Coordination
  • Business operations knowledge
  • Expense Reporting
  • Data Evaluation
  • Calendar Management
  • File Organization
  • Report Preparation
  • Document Preparation
  • File Management
  • Appointment Scheduling
  • Meeting Scheduling
  • Meeting Coordination
  • Customer Relations
  • Front Desk Management
  • Customer service understanding
  • Report Generation
  • Office record management
  • Document Management
  • Organizational Leadership
  • Meeting planning
  • Office equipment proficiency
  • Travel administration
  • Client relations expertise
  • Executive Schedule Management

Certification

  • Certified Internal Auditor 9001:2015 Standards
  • Certified First Responder
  • Certified CPR
  • Certified PCH
  • Certified Health information Technology

Timeline

Administrative Coordinator

Georgia Rental USA
09.2023 - Current

Office Administrative Assistant

Ryerson Tull
11.2014 - 09.2023

ISO Internal Auditor

Leggett & Platt
02.2010 - 11.2014

Associate of Science -

Grand Canyon University

Some College (No Degree) - Health Information Technology

Omnitech Institute

Some College (No Degree) - Computer

Dekalb Early College Academy

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Cassy Tatnall