Cassy Wright
Lawrenceville,IL
Summary
Dedicated professional with a strong background in client support at Lawrence Crawford Association for Exceptional Citizens. Skilled in compassionate caregiving and behavior redirection, I excel in fostering independence and enhancing quality of life for individuals with disabilities. Proven ability to build relationships and collaborate effectively within multidisciplinary teams.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment. I was also the head of Public Relations for 3 years.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Lawrence Crawford Association for Exceptional Citizens
03.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Waitress
Midpoint Cafe
01.2018 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Family Advocate
Erba Head Start
08.2020 - 03.2022
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Facilitated support groups for parents, fostering a sense of community and shared learning experiences.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Developed individualized service plans for families, resulting in improved well-being and stability.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Collaborated with multidisciplinary teams to address complex issues impacting families'' lives.
- Collaborated with families to assist in growth, development, and education to increase potential.
Education
Psychology
Columbia Southern University
Orange Beach, AL06-2027
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Behavioral management
- Decision-making support
- Relationship building
- Team collaboration
- Social skills development
Timeline
Direct Support Professional
Lawrence Crawford Association for Exceptional Citizens
03.2022 - Current
Family Advocate
Erba Head Start
08.2020 - 03.2022
Waitress
Midpoint Cafe
01.2018 - 01.2024
Psychology
Columbia Southern University
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