Hi, I’m
Cassy Tatnall 470-948-9709
Quality Coordinator & ISO Auditor
Norcross,USA
Summary
Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to [Task]. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Stringent ISO Auditor conducts internal ISO audits, provides employee training and support and updates and develops quality procedures. Demonstrated background solving problems and implementing sustainable solutions, communicating with all levels of organization and possessing strong inspections and auditing skills in ISO certified environment. Proficient in writing executive-level reports and technical documentation.
Overview
26
years of professional experience
Work History
Hancock Claims ConsultantsAlpharetta , Georgia
Customer Support Specialist
09.2023 - Current
Job overview
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Filed and tracked insurance claims and communicated claims status to patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Posted payments to accounts and maintained records.
- Collected premiums and issued accurate receipts.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Determined appropriateness of payers to protect organization and minimize risk.
- Processed and recorded new policies and claims.
- Verified client information by analyzing existing evidence on file.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Gained strong leadership skills by managing projects from start to finish.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Researched billing errors and discrepancies to initiate corrective action.
Ryerson TullNorcross, Georgia
Quality Coordinator & ISO AUDITOR
10.2014 - 09.2023
Job overview
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Executed quality improvement research and studies.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Reported production malfunctions to managers and production supervisors.
- Implemented new quality assurance and customer service standards.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Worked on multiple projects in varying stages to complete and issue final deliverables.
- Reported audit findings to management within defined timelines.
- Developed customized policies, procedures and controls, disaster recovery plans and technical documentation for applications, systems and infrastructure.
- Assisted in documenting processes, work instructions, and flow charts to foster collaboration.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Prepared working papers, reports and supporting documentation for audit findings.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Produced detailed and relevant reports for use in making business decisions.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Investigated and resolved variances in inventory counts on monthly basis.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Leggett PlattAtlanta , Georgia
Quality Assurance Lead Technician
11.2008 - 10.2014
Job overview
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Issued [Type] recommendations for QA improvement.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
- Wrote, reviewed and approved documents to preserve quality assurance.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Reviewed production processes and identified potential quality issues.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Delivered services to customer locations within specific timeframes.
Clairon MetalsCovington , Georgia
Quality Control Technician
01.2000 - 11.2008
Job overview
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Proposed corrective actions to address recurring quality issues.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Performed tests and inspections to conform to established standards.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Reported problems and concerns to management.
- Conducted data review and followed standard practices to find solutions.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reviewed production processes and identified potential quality issues.
- Recorded and organized test data for report generation and analysis.
- Inspected items and compared against standards to meet regulatory requirements.
- Understood use cases and workflows to continually assess systems, best practices, tool quality, and suggested areas of improvements.
- Measured and reported organization's security capabilities using automated and manual tools.
- Acted as primary contact for supply chain management systems, tools, and data, and ran regular reports in support of supply chain business processes.
- Developed and maintained tools for code review, testing, coverage, monitoring and notification.
- Determined and implemented innovative and industry best practices using modern designs and tools.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
Education
EmergencyNorcross, GA
CPR And First Responder
11.2017
AQS SolutionDallas, TX
Associate of Applied Science from Internal Auditor/Tax Management
10.2017
Grand Canyon UniversityPhoenix, AZ
BBA from Business Management
04.2017
Omnitech InstituteAtlanta, GA
Some College (No Degree) from Health Information Technology
02.2009
Rockdale County High SchoolConyers, GA
High School Diploma
05.1990
Dekalb Technical CollegeDecatur, GA
Some College (No Degree) from Accounting And Finance
Skills
- scheduling software
- Data analysis
- Appointment management
- Quality assurance
- Customer service
- Process improvement
- Record organization
- Patient advocacy
- Communication skills
- Report creation
- Time management
- Calendar coordination
- Staff management
- Data entry
- Critical thinking
- Service scheduling
- Time management skills
- Project scheduling
- Medical billing
- Intake documentation
- Program organization
- Scheduling
- Deadline oriented
- Customer relationship management
- Business administration
- Administrative duties
- Conflict resolution
- Appointment scheduling
- PPE compliance
- Customer relations
- Leadership
- Problem resolution
- Team management
- Task prioritization
- Networking
- Multitasking
- Problem solving
- Planning
- Database management
- Report generation
- Effective communication
- Team collaboration
- Vendor negotiation
- Emergency response
- Attention to detail
References
References available upon request.
Personal Information
Title: Crisis Intervention & Call Center Coordinator
Certification
- CRMA - Certified Risk Management Assurance
- CNP - Certified Notary Public
Accomplishments
- Implemented Quality Management improved tracking system to increase efficiency of support.
- Recognized as a consistently helpful and supportive professional by Management and Warehouse staff alike.
- Achieved Monthly Goals and On-Time Delivery by completing Daily Task with accuracy and efficiency, Error Free.
- Collaborated with team of 200 warehouse employees in the development of warehouse fabication company ,Ensuring process and standards are being folowednto The ISO Standards. while Resolved product issue through consumer testing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist
Hancock Claims Consultants
09.2023 - Current
Quality Coordinator & ISO AUDITOR
Ryerson Tull
10.2014 - 09.2023
Quality Assurance Lead Technician
Leggett Platt
11.2008 - 10.2014
Quality Control Technician
Clairon Metals
01.2000 - 11.2008
Emergency
CPR And First Responder
AQS Solution
Associate of Applied Science from Internal Auditor/Tax Management
Grand Canyon University
BBA from Business Management
Omnitech Institute
Some College (No Degree) from Health Information Technology
Rockdale County High School
High School Diploma
Dekalb Technical College
Some College (No Degree) from Accounting And Finance
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