Casta Christen
Saint Cloud,MN
Summary
Experienced Sales Account Manager with a successful track record in client relationship management and account retention. Skilled in driving business growth through effective communication, and problem-solving strategies. Proven ability to exceed customer expectations and enhance customer loyalty through cross-functional collaboration.
Overview
28
28
years of professional experience
Work History
Sales Account Manager
Toppan Merrill
St. Cloud, MN
11.2013 - 07.2025
- Liaison between the clients and functional areas to enhance product and service delivery.
- Oversaw major accounts to ensure customer satisfaction.
- Scoped service solutions to improve customer operations.
- Work with the project manager and/or service team on communicating deliverables to the client, and ensuring satisfaction with implementation projects.
- Applies technical and tactical expertise in the execution of daily and special client projects.
- Maintained accurate records of all sales activities including client communications, presentations, proposals, forecasts.
- Outstanding success in establishing and maintaining positive relationships at all organizational levels.
- Managed major accounts to ensure customer satisfaction and account retention.
- Built strong relationships with clients by providing exceptional customer service.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Collaborated with account managers to prepare and deliver performance updates, and quarterly business reviews.
- Formulated trusted relationships with key accounts.
- Determined cost and pricing of proposals and bids.
- Supported sales team members to drive growth and development.
Senior Client Services Manager
Merrill Corporation
Grove City, OH
08.2005 - 11.2013
- Responsible for managing overall client relationship and account growth.
- Leveraged project management skills to implement innovative solutions to meet the clients’ needs.
- Reviewed client invoices and general ledgers to ensure the client is being charged appropriately and the account maintained a healthy margin.
- Generate and analyze reports to identify trends, areas for improvement, forecast revenue, predict usage and provide historical data.
- Coordinated events, large scale conversions of material, product launches and training for both clients and direct reports.
- Instrumental in assisting sales obtain new business by representing the Client Services division in presale meetings.
- Facilitated quarterly reviews with client and participated in the creation and review of the documents.
- Engaged client on several new technical and operational solutions that offered cost savings for both client and Merrill while also obtaining additional revenue.
- Managed a team of 7 client service specialists and representatives.
Account Manager
Merrill Corporation
St. Cloud, MN/Grove City, OH
09.2002 - 08.2005
- Instrumental in implementing the pilot program that expanded Merrill’s growth to Grove City, OH.
- Moved from St. Cloud, MN to Grove City, OH to assist in the full implementation of the pilot program when Merrill was awarded the business from the pilot program.
- Assisted in setting up new print and distribution facility in Grove city through conducting training to new team members and converted client to Merrill’s platform.
Client Service Representative
Merrill Corporation
St. Cloud, MN
12.1999 - 09.2002
- Provided assistance in setting up new print and distribution facility in Massachusetts through conducting training to new team members regarding the systems, processes and procedures, along with converting existing clients to a new platform.
Fulfillment Associate
Merrill Corporation
St. Cloud, MN
04.1997 - 12.1999
- Responsible for picking, packing, and ensuring quality control.
- Received inventory from client vendors and internal production.
Skills
- Salesforce experience
- Strategic planning
- Customer engagement
- Team leadership
- Expert in account management
- Client retention
- Sales forecasting
- Project management
- Effective communication
- Problem solving
- Client onboarding
- Negotiation skills
- Detail-oriented
- Microsoft Office Word, Excel, PowerPoint, Visio, and SharePoint
Timeline
Sales Account Manager
Toppan Merrill
11.2013 - 07.2025
Senior Client Services Manager
Merrill Corporation
08.2005 - 11.2013
Account Manager
Merrill Corporation
09.2002 - 08.2005
Client Service Representative
Merrill Corporation
12.1999 - 09.2002
Fulfillment Associate
Merrill Corporation
04.1997 - 12.1999
Accomplishments
- Responsible for 11 accounts that generated over $20M in revenue annually.
- Used my expertise to streamline a enrollment book to 100% digital, resulting in a $900k client savings.
- Converted a client from UPS to SurePost resulting in over a $200k client savings.
- Implemented and on-boarded over 15 accounts through-out the span of my career.
References
References Available Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
References
References available upon request.
Similar Profiles
Jo Ann BuffumJo Ann Buffum
Sales Account Executive at Toppan MerrillSales Account Executive at Toppan Merrill
Srikanth CherukuSrikanth Cheruku
Associate Financial Analyst at Toppan Merrill Technology Services IndiaAssociate Financial Analyst at Toppan Merrill Technology Services India
KATIE HEMMERKATIE HEMMER
Senior Healthcare Consultant at Toppan MerrillSenior Healthcare Consultant at Toppan Merrill
Shaelynn WasekaShaelynn Waseka
Best Buy Teen Tech Center Manager at Boys & Girls Club of Central MNBest Buy Teen Tech Center Manager at Boys & Girls Club of Central MN
Ariel BothunAriel Bothun
Advanced Medical Support Assistant at Veteran AffairsAdvanced Medical Support Assistant at Veteran Affairs