High-energy Customer Service Agent skilled in conflict resolution through proactive communication. Listens actively to customer questions and resolves issues and disputes tactfully and effectively.Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Skilled individual considered an effective Safety Manager with expertise in analyzing hazards and reporting on incidents in the workplace. A true champion of teaching the value of safety processes and procedures. Highly collaborative and professional with a strong background in building and leading talented teams.
Determined the quantity and orientation of cargo and computed the aircraft's center of gravity.Ensured that all company procedures and Federal Aviation Regulations were adhered to.Ensured compliance with all Federal, State, Loca,l and foreign regulations.Planned flights with consideration of weather, NOTAMS, aircraft capabilities, mission requirements, company requirements and aircraft airworthiness.Prepared passengers and aircraft for landing, following procedures.Provided information on the safe operation of aircraft.Attended preflight briefings.Calculated load weights for different aircraft compartments, using charts and computers.Ensured the completion of all required aircraft forms, logs and reports.
Attended preflight briefings.Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications were met.Completed all post-flight duties.Contacted control towers for takeoff clearances, arrival instructions and other information, using radio equipment.Ensured the completion of all required aircraft forms, logs and reports.Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.Monitored the arrival, parking, refueling, loading and departure of all aircraft.
Attended preflight briefings.Completed all post-flight duties.Contacted control towers for takeoff clearances, arrival instructions and other information, using radio equipment.Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.Maintained ramp and warehouse areas.Marshalled and pushed back aircraft.
Project Management
Protective Services
Member, Alumni Association