Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
References
Timeline
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Joel Castaneda

Schaumburg,IL

Summary

High-energy Customer Service Agent skilled in conflict resolution through proactive communication. Listens actively to customer questions and resolves issues and disputes tactfully and effectively.Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Skilled individual considered an effective Safety Manager with expertise in analyzing hazards and reporting on incidents in the workplace. A true champion of teaching the value of safety processes and procedures. Highly collaborative and professional with a strong background in building and leading talented teams.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Safety Manager

Faro (United Airlines Cargo)
Chicago, IL
02.2024 - Current

Determined the quantity and orientation of cargo and computed the aircraft's center of gravity.Ensured that all company procedures and Federal Aviation Regulations were adhered to.Ensured compliance with all Federal, State, Loca,l and foreign regulations.Planned flights with consideration of weather, NOTAMS, aircraft capabilities, mission requirements, company requirements and aircraft airworthiness.Prepared passengers and aircraft for landing, following procedures.Provided information on the safe operation of aircraft.Attended preflight briefings.Calculated load weights for different aircraft compartments, using charts and computers.Ensured the completion of all required aircraft forms, logs and reports.

  • Developed and implemented safety policies, procedures, and standards.
  • Conducted regular safety meetings for staff to ensure compliance with safety regulations.
  • Monitored employee performance to ensure safe working practices are followed.
  • Provided training on proper use of PPE and other safety protocols.
  • Inspected facilities regularly for compliance with OSHA standards.
  • Created reports on health and safety metrics such as accident rates, lost time days.

Area Training Supervisor

Swissport
Chicago, IL
02.2020 - 02.2024

Attended preflight briefings.Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications were met.Completed all post-flight duties.Contacted control towers for takeoff clearances, arrival instructions and other information, using radio equipment.Ensured the completion of all required aircraft forms, logs and reports.Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.Monitored the arrival, parking, refueling, loading and departure of all aircraft.

  • Developed and implemented training programs to ensure compliance with company standards and policies.
  • Provided guidance, mentoring and coaching to staff on effective training techniques.
  • Facilitated new employee onboarding sessions to introduce new hires to the organization's culture, values and procedures.
  • Designed customized learning plans for individual team members based on their skill level and career goals.
  • Monitored progress of all trainees against established objectives, providing feedback as needed.
  • Maintained records of attendance, course completion certificates., ensuring accuracy at all times.

Aircraft Loadmaster

Air China Cargo
Chicago, IL
09.2015 - 01.2020

Attended preflight briefings.Completed all post-flight duties.Contacted control towers for takeoff clearances, arrival instructions and other information, using radio equipment.Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.Maintained ramp and warehouse areas.Marshalled and pushed back aircraft.

  • Calculated weight, balance, and center of gravity of aircraft before flight.
  • Conducted pre-flight inspections of aircraft and cargo to ensure safety and compliance with regulations.
  • Verified cargo manifest accuracy against actual items loaded and unloaded.
  • Coordinated loading and unloading of passengers, freight, baggage, mail and hazardous materials onto and from the aircraft.
  • Supervised ground personnel during loading operations to ensure safe operation.
  • Advised pilots on operational requirements for takeoff performance calculations.

Education

High School Diploma - General

Carl Schurz H.S
1993

Skills

  • Hazard Identification
  • Airport security clearance
  • Aviation operations experience
  • Interpersonal skills
  • Focus on diverse responsibilities
  • Corporate aviation
  • Safety Auditing
  • Compliance Management

Accomplishments

Project Management

  • Worked directly with [Air China Customer, United Airlines, Management Direct] to Ensure quality control, Safety and Training.

Protective Services

  • Applied safety procedures and policies as outlined in Department Safety Manual.

Affiliations

Member, Alumni Association

Certification

  • Loadmaster
  • DG Cat 6, 7, 8, 10
  • Forklift Certification

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Safety Manager

Faro (United Airlines Cargo)
02.2024 - Current

Area Training Supervisor

Swissport
02.2020 - 02.2024

Aircraft Loadmaster

Air China Cargo
09.2015 - 01.2020

High School Diploma - General

Carl Schurz H.S