Overview
Work History
Education
Skills
Timeline
Generic

CASTARLA RICHARDSON

Winston-Salem,North Carolina

Overview

5
5
years of professional experience

Work History

Benefits Specialist

Insight Global
11.2023 - 05.2024
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.

Customer Service Representative

Alight Solutions
09.2019 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Advocate

Anthem Healthcare
08.2020 - 11.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Arts

Forsyth Technical Community College
Winston-Salem, NC
05.2025

North Davidson High
Lexington
06.1999

Skills

  • New employee enrollment
  • Verbal and written communication
  • Healthcare Benefits
  • Benefits Explanation

Timeline

Benefits Specialist

Insight Global
11.2023 - 05.2024

Customer Service Advocate

Anthem Healthcare
08.2020 - 11.2022

Customer Service Representative

Alight Solutions
09.2019 - 05.2023

Arts

Forsyth Technical Community College

North Davidson High
CASTARLA RICHARDSON