Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Customer Service Representative
Alight Solutions
09.2019 - 05.2023
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Customer Service Advocate
Anthem Healthcare
08.2020 - 11.2022
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Maintained a positive work environment, fostering team collaboration and continuous improvement.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Clerk of Superior Court- HR Admin at Administrative Office of the CourtsAssistant Clerk of Superior Court- HR Admin at Administrative Office of the Courts