Castillo Elva
Phoenix,AZ
Summary
Proven Spanish Interpreter with a track record of enhancing customer satisfaction and bridging communication gaps at TransPerfect Translations International. Expert in customer relations and fluent in Spanish, I excel in critical thinking and problem-solving, significantly improving client service. Leveraged interpersonal skills and industry knowledge to foster relationships and achieve tangible results, contributing to strategic improvements and increased loyalty.
Looking to further my career working with Behavioral Health recently certified peer support specialist progresses towards a more open dialogue around mental health, the demand for empathetic individuals who can guide, uplift, and advocate for those on their mental health journey
Overview
9
9
years of professional experience
Work History
Spanish Interpreter
TransPerfect Translations International
01.2023 - 08.2023
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
Spanish Interpreter
Cyracom Intl
10.2022 - 01.2023
- Developed and maintained glossary of technical terms.
- Interpreted conversations between foreign language-speaking client's and others.
- Served as an essential resource during emergency situation involving non-English speaking patients, providing life-saving information real time
- Attended training programs to improve professional knowledge and Interpretation skills.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Business Product Support
Chase Bank
08.2021 - 05.2022
- Conducted comprehensive product testing to identify and resolve potential issues before release.
- Served as an escalation point for complex technical issues, leveraging advanced problem-solving skills to find creative solutions quickly.
- Stayed current with industry developments through ongoing professional development activities such as webinars, conferences, and trade shows participation.
- Worked closely with sales teams to provide pre-sales consultations, delivering accurate product information tailored to prospective clients'' needs.
- Collaborated with the development team for seamless integration of user feedback into future product updates.
Cell Phone Sales Representative
Best Cellular
09.2020 - 02.2022
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
Retention Specialist
Bank of America
01.2015 - 05.2019
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Education
Highschool Diploma -
Thomas Jefferson High School
Phoenix, AZ05.2005
Skills
- Fluent Spanish
- Industry-Specific Knowledge
- Customer relations understanding
- Note-taking Techniques
- Interpersonal Communication
- Relationship Building
- Telephone interpreting
- Customer service expertise
- Documentation skills
- Business Terminology
- Code of Ethics
- Attention to Detail
- Client Service
- Critical Thinking
- Proofreading
- Needs Assessment
- Microsoft Office
- Microsoft Access
- Staff Education
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational Skills
- Team Collaboration
- Active Listening
Timeline
Spanish Interpreter
TransPerfect Translations International
01.2023 - 08.2023
Spanish Interpreter
Cyracom Intl
10.2022 - 01.2023
Business Product Support
Chase Bank
08.2021 - 05.2022
Cell Phone Sales Representative
Best Cellular
09.2020 - 02.2022
Retention Specialist
Bank of America
01.2015 - 05.2019
Highschool Diploma -
Thomas Jefferson High School
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