Kyle Greaney
Navarre,FL
Summary
With a proven track record at Xanterra Travel Collection, I excel in high-volume dining and guest engagement, enhancing customer satisfaction through exceptional service and strong multitasking abilities. My leadership in team collaboration and continuous improvement drives performance, showcasing my reliability and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Xanterra Travel Collection
04.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender
Casino Beach Bar & Grille
04.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Juana's Pagoda
03.2021 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Kitchen Manager
Broussards Cajun Seafood
05.2018 - 05.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Whitmer High School
Toledo, OHSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Memory retention
- High-volume dining
- Service prioritization
- Food safety understanding
- Sales Techniques
- Quality Control
- Performance Improvement
- Point of sale operation
- Order Management
- Food sales and promotion
- Item promotion
- Bill computation
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Reliability
- Multitasking
- High Energy and Stamina
- Team Leadership
- Problem-Solving
- Cool Under Pressure
- Excellent Communication
- Decision-Making
- Teamwork and Collaboration
- Continuous Improvement
- Time Management
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Active Listening
- Staff Training
- Workflow Coordination
Timeline
Server
Xanterra Travel Collection
04.2024 - 09.2024
Bartender
Casino Beach Bar & Grille
04.2023 - 11.2023
Bartender
Juana's Pagoda
03.2021 - 04.2023
Kitchen Manager
Broussards Cajun Seafood
05.2018 - 05.2020
High School Diploma -
Whitmer High School
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