Evelin Granados
Denver,CO
Summary
Efficient in both languages Spanish and English has helped me serve the Spanish community. Adaptable Clinical Coordinator with over 10 years of experience overseeing the clinical care of 100 patients Strengths include patient scheduling monitoring, infection control, staff scheduling monitoring and program and policy development.
Overview
20
20
years of professional experience
Work History
Clinical Coordinator
Colorado Access
05.2012 - 06.2022
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Implement new policies and educate staff on changes.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained notes and information for nurse case managers and adjuster.
- Assisted with entering and transcribing medical notes from providers.
- worked with nurses over the phone to provide medical/behavioral authorization status.
- Verified state eligibility using CBMS
- knowledge of ICD-10 codes & CPT codes
Quit Line Representative
National Jewish Medical And Research Center
06.2008 - 04.2012
- Assisted in marketing initiatives targeting Spanish-speaking audiences, resulting in increased brand awareness and sales.
- Contributed to the development of bilingual training materials, ensuring accurate translations and cultural relevance.
- Improved user experience for Spanish-speaking customers by reviewing website content for clarity and accuracy in translations.
- Demonstrated flexibility by adapting quickly to changing customer needs or preferences requiring language skills adjustments during interactions.
- Maintained professionalism when dealing with difficult situations or conflicts involving cross-cultural misunderstandings, leading to satisfactory resolutions for all parties involved.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Child Health Plan Plus
03.2005 - 03.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed over 40 customer calls per day.
Bilingual Retail Sales Associate
Walmart
08.2002 - 04.2004
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained a clean sales floor and straightened and faced merchandise.
- increased sales by 15%
Education
Certification - Esthetician
Accent Beauty Academy
Denver, CO10.2022
High School Diploma -
Montbello High School
Denver, CO07.2002
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Outlook
- Page setup
- Comparing and merging documents
- Creating forms using fields and advanced tools
- Creating and using templates
- Sharing and protecting documents
- Tracking changes
- Creating labels
- Formatting tables
- Formatting documents
- Sales
- Department Manager
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Clinical Coordinator
Colorado Access
05.2012 - 06.2022
Quit Line Representative
National Jewish Medical And Research Center
06.2008 - 04.2012
Customer Service Representative
Child Health Plan Plus
03.2005 - 03.2008
Bilingual Retail Sales Associate
Walmart
08.2002 - 04.2004
Certification - Esthetician
Accent Beauty Academy
High School Diploma -
Montbello High School
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