Casundra E. Thompson
Trenton,New Jersey
Summary
I am a well Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Personal Assistant/Housekeeper
California Commercial Investment Group
Trenton, New Jersey
12.2014 - 05.2022
- Adhered to optimal standards for cleanliness, appearance and service.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Ordered and stocked supplies to avoid shortages and excess inventory.
Housekeeper Aide/Housekeeper Aide/Customer Service Associate
BTC Management.
Trenton, New Jersey
07.2008 - 12.2014
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Dusted and polished surfaces to achieve attractive shine.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Medical Records Clerk
Eastern Dental
Ewing, New Jersey
01.2008 - 06.2008
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness and security for medical records and health information.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period.
Billing Clerk
Oxy Med Homecare Inc
Trenton, NJ
04.2004 - 01.2005
- Responsible for billing insurance
- Customer Service
- Appointment Scheduling
- Cashier
- Patient Records
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Posted data and kept other records concerning costs of goods or services or shipment of goods.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Managed efficient and accurate processing of invoices and check requests for 1 locations.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Family Support Worker
Union Industrial Home For Children
Trenton, NJ
01.2004 - 03.2004
- Monitor residents with their children
- Accompany residents to appointments
- Wrote daily reports
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed rapport to create safe and trusting environment for care.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Completed home welfare checks to align with state and program guidelines.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Teacher Assistant
Little Hearts Daycare Inc
Trenton, NJ
10.1995 - 12.2002
- Assessed and managed student behavior to maintain climate of intensive instruction.
- Management of tuition payments and receipts
- Aligned instructional approaches with development levels of students to enhance individual learning.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Completed daily reports, meal count sheets and attendance logs.
- Worked under direction of licensed teacher in and outside of classroom.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Replenish Stock Associate
Sears
Lawrenceville, Trenton, NJ
11.1992 - 03.1995
- Responsible for making sure stock was put out
- Assist the public
- Inventory of stock
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained inventory count, tracked usage and documented variances.
- Placed special customer orders for custom or special order merchandise.
- Placed orders for new supplies based on established needs and special circumstances.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Greeted customers and directed to requested products.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Education
Medical Office Specialist
Harrison Career Institute
Skills
- Inventory Restocking
- Work Prioritization
- Health and Safety Regulations
- Supply Replenishment
- Customer Service
- Attention to Detail
- Team Support and Collaboration
- Clear Communication
- Customer Needs Assessments
- Routine Inspections
- Commercial Cleaning
- Computerized Maintenance Management
- Customer Retention
- Kitchen Cleaning and Dishwashing
- Room Maintenance Scheduling
Certification
- Medical Transcription, Harrison Career Institute - 06/2003- 01-2004
Timeline
Personal Assistant/Housekeeper
California Commercial Investment Group
12.2014 - 05.2022
Housekeeper Aide/Housekeeper Aide/Customer Service Associate
BTC Management.
07.2008 - 12.2014
Medical Records Clerk
Eastern Dental
01.2008 - 06.2008
Billing Clerk
Oxy Med Homecare Inc
04.2004 - 01.2005
Family Support Worker
Union Industrial Home For Children
01.2004 - 03.2004
Teacher Assistant
Little Hearts Daycare Inc
10.1995 - 12.2002
Replenish Stock Associate
Sears
11.1992 - 03.1995
Medical Office Specialist
Harrison Career Institute
- Medical Transcription, Harrison Career Institute - 06/2003- 01-2004
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