Summary
Overview
Work History
Education
Skills
Timeline
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Casye Foster

Houston,Texas

Summary

  • Customer Service Professional Communication / Organization / Performance Goal-oriented and high-performing contributor pursuing a new endeavor in support of industry development and long-term career aspirations. A tested individual with the unique ability to multi-task in a fast-paced environment through the application of strong communication, presentation and organizational skills. A team player who works well under pressure and is willing to accept any challenge w strong delivery with sharp focus on providing exceptional customer service. Dedicated and loyal to all levels of the organization with the ability to lead and facilitate change through proven results. Regarded as a highly knowledgeable resource and partner dedicated to providing superior service via consistent performance and delivery of company initiatives without sacrificing connectivity to clients and other peers.
  • Private Event Coordinator
  • Collaborative Communication
  • Service Development & Implementation
  • Sales Promotion & Marketing
  • Customer Satisfaction
  • Quality Control of Food & Service
  • Task Prioritization & Review
  • Employee Development & Training

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Private Event & Catering Lead

TaD’s Steak & Seafood
05.2020 - 03.2024
  • Selected to lead and manage large customer gatherings via full-service experience for all attendees
  • Often requested by customer base to provide hospitality and superior service at private off-premises events and marketing opportunities
  • Communicate directly with third parties to ensure event is properly planned and all service items prioritized to support efficient and effective coordination with other internal personnel
  • Coordinate private room setup and take-down in accordance with company guidelines and industry standards
  • Work with management and staff personnel to establish and improve customer satisfaction by focused efforts and establishing high performance standards.

Lead Server & Bartender

TADS
04.2018 - 03.2024
  • Selected for advancement opportunities to enhance industry knowledge and communication skills in a dynamic environment
  • Started as a Server, then promoted to Lead Server and Bartender based on customer satisfaction, dependability and successful completion of sales goals initiatives
  • Performed leadership role in completion of inventory, employee training and preparation of daily company offerings
  • Worked with office management to streamline to-go order processing and delivery without interruption to in-house guests
  • Enhanced team efficiency via well-stocked stations and efficient non-server work by on-site staff
  • Minimized customer complaints by offering clear and concise communication with each customer
  • Provided excellent customer service to clientele by ensuring selected items were delivered correctly and in a timely manner
  • Established standards for maintaining clean delivery/dining area for all guests
  • Routinely handing opening and closing duties both independently and in cooperation with other team members
  • Established and maintained customer loyalty, encouraged repeat business and requests for future service.

Server/Bartender

The Union Kitchen, Cypress
05.2019 - 09.2020
  • Prioritized personal and professional obligations via application of strong organization skills and effective time management in support of pursuing higher education while maintaining a heavy workload
  • Contributed to financial commitments associated with tuition and other education-related expenses
  • Helped to launch the opening of two new locations in Katy and Cypress
  • Maintained a professional and personable demeanor while greeting and serving guests
  • Satisfied business and fast-paced service demands at a high-volume location
  • Demanded a clean and well-equipped dining area for patrons.

Education

Texas Connection Academy
Houston, Texas
01.2017 - 05.2018

Cy Lakes High School
Cypress, Texas
08.2013 - 05.2016

Skills

    Team building

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Timeline

Private Event & Catering Lead

TaD’s Steak & Seafood
05.2020 - 03.2024

Server/Bartender

The Union Kitchen, Cypress
05.2019 - 09.2020

Lead Server & Bartender

TADS
04.2018 - 03.2024

Texas Connection Academy
01.2017 - 05.2018

Cy Lakes High School
08.2013 - 05.2016

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Casye Foster