Summary
Overview
Work History
Education
Skills
Timeline
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Casyn Garcia

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager/Store Manager

Cellular World by AT&T
09.2023 - Current
  • Supervise and train staff
  • Review staff performance and offer constructive feedback
  • Collaborate with team leads on setting and achieving team-specific goals
  • Purchase inventory based on current trends, availability of new products and customer interest
  • Display merchandise to maximize purchasing appeal
  • Organize sales and product demonstrations
  • Write sales and customer reports and make recommendations for improvements
  • Interact with customers and resolve complaints or grievances
  • Carry out all previous sales responsibilities in conjunction with store supervision

Sales Representative

Cellular World by AT&T
03.2023 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Product Flow Specialist

Best Buy
05.2022 - 02.2023
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs
  • Receives and documents physical product from trucks
  • Prepares and documents physical product shipments from the store to specified destinations
  • Operates equipment according to company safety standards to assist in moving product
  • Completes daily restock to ensure product is fully stocked on the sales floor
  • Ensures products are properly secured to reduce store shrink
  • Provides back up to the Planogram Specialist and Inventory Specialist as necessary
  • Monitors notifications of online orders and brings product to customer service desk or ships directly from store
  • Safely loads merchandise into customers' vehicles as requested
  • Completes daily tasks as assigned by store leadership or department supervisor
  • Powers up store displays daily when opening the store and turns them off when closing
  • Performs clean and bright duties.

Education

High school diploma -

Midland High School
Midland, TX

Working Towards Bachelors - Computer Engineering

Midland College
Midland, TX
03.2025

Skills

  • Product and Service Sales
  • Staff Supervision
  • Order Management
  • Goals and Performance
  • POS Systems Operations
  • Sales Growth
  • Product Promotion
  • Product and Service Knowledge
  • Sales Expertise
  • Technological Knowledge
  • Advanced MS Office Suite Knowledge

Timeline

Assistant Store Manager/Store Manager

Cellular World by AT&T
09.2023 - Current

Sales Representative

Cellular World by AT&T
03.2023 - Current

Product Flow Specialist

Best Buy
05.2022 - 02.2023

High school diploma -

Midland High School

Working Towards Bachelors - Computer Engineering

Midland College

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Casyn Garcia