Caszmere Stokes
Charlotte,NC
Summary
Skilled in superior customer service and surveillance, I excelled at Walden by enhancing safety and guest satisfaction. Leveraging patrol operations and conflict de-escalation, I consistently improved facility security. My proactive approach and ability to maintain composure under pressure have been pivotal in my career, significantly contributing to a positive and secure environment for both employees and visitors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Walden
10.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Front Desk Receptionist
Sparetime Entertainment
02.2019 - 09.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Teller
Greenville Federal Credit Union
08.2019 - 08.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Host
Ink N Ivy
01.2019 - 07.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor Of Business Administration - Business Administration
University of The People
Doyline, LA09.2021
Skills
- General security
- Superior customer service
- Surveillance
- Patrol operations
- Conflict de-escalation
Certification
First Aid Certification
CPR Certification
Timeline
Security Officer
Walden
10.2022 - Current
Teller
Greenville Federal Credit Union
08.2019 - 08.2020
Front Desk Receptionist
Sparetime Entertainment
02.2019 - 09.2020
Host
Ink N Ivy
01.2019 - 07.2019
Bachelor Of Business Administration - Business Administration
University of The People