CATHERINE BAKER
Orangeburg,SC
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
Work History
Workforce Specialist
South Carolina Department Of Employment And Workforce
08.2022 - Current
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Selected qualified applicants to refer to employers for possible job placement purposes.
Sales Associate
BATH & BODY WORKS
05.2021 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Mail Services Specialist/ Sr. on-site/ FSR
RICOH USA
03.2019 - 12.2021
- Performs filing duties, which may include 'purging' and archiving old documents
- Performs duties related to the shipping and/or receiving of materials
- May perform filing duties in conjunction with specific customer requests
- Maintains daily meter and service logs
- Answers customer questions regarding status or feasibility of job requests Also Performs other duties as assigned.
Print Supervisor
OFFICE DEPOT
07.2016 - 01.2019
- Provides first-class sales by answering any questions the consumer might have about a product
- Acts as a liaison between consumer and manufacturer
- Acts as an expert in selling goods to consumers that meet their needs and desires.
Cashier/ Customer Service Rep
SOUTHEASTERN GROCERS
06.2014 - 01.2019
- Responsible for receiving payments by cash, check, credit cards, automatic debits, taking orders, and customer service.
Education
Bachelor of Arts and Humanities in English - Professional Writing
LANDER UNIVERSITY
12.2017
Skills
- Excellent written and verbal communication skills
- Confident, articulate, and professional speaking abilities
- Combine patience, determination, and persistence to troubleshoot client issues
- Skilled at evaluating options and generating solutions
- Strong educational background
- Strong interpersonal skills and positive work ethic
- Employee Relations
- Performance Improvement
Volunteer Experience
VICTIMS’ SERVICES, ORANGEBURG, SC, 07/2013, Present, Provide emotional and moral support., Identify and inform victims of their rights under the law., Conduct on the scene crisis intervention., Act as a liaison between victim, police officers, investigators, and community-based agencies., Arrange for professional counseling and support group.
Timeline
Workforce Specialist
South Carolina Department Of Employment And Workforce
08.2022 - Current
Sales Associate
BATH & BODY WORKS
05.2021 - 12.2023
Mail Services Specialist/ Sr. on-site/ FSR
RICOH USA
03.2019 - 12.2021
Print Supervisor
OFFICE DEPOT
07.2016 - 01.2019
Cashier/ Customer Service Rep
SOUTHEASTERN GROCERS
06.2014 - 01.2019
Bachelor of Arts and Humanities in English - Professional Writing
LANDER UNIVERSITY
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