Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cat Beffa

Springdale,AR

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Part-Time Key Holder

Tuesday Morning
Fayetteville, AR
11.2022 - Current
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Performed closing duties, and handled the operation of closing registers, recording nightly data, and operating safe cash management
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Claims Intake Coordinator

J.B. Hunt
Lowell, AR
02.2020 - 04.2022
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Enhanced office productivity by handling high volume of callers per day.
  • Offered compassionate and attentive guidance to customers/truck drivers during moments of crisis and trauma.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered phone calls and provided clients with required paperwork to initiate service.
  • Trained and became fluent from one software into another for report taking needs
  • Referred callers to correct divisions due to urgency/context of the call

Lead Tech/CNA

Vantage Point Behavioral Health Hospital
Fayetteville, AR
10.2017 - 02.2020
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Transported patients between rooms and appointments or testing locations.
  • Provided education on coping skills, dealing with mental illness, and life skills
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

In-Home Caregiver

Addus Home Health
Rogers, AR
11.2016 - 01.2017
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Shift Key Holder

Edible Arrangements
Fayetteville, AR
04.2014 - 05.2016
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Opened inventory boxes and restocked shelves.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Processed cash, credit, debit, and check payments.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Counted out cash drawers and balanced totals.
  • Kept store clean and organized to provide shoppers with pleasant experience.

Bartender/Cashier

Electric Cowboy
Fayetteville, AR
07.2012 - 04.2014
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Built relationships with customers to encourage repeat business.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Rosati-Kain High School
St. Louis, MO

No Degree - Elementary Education

NWACC
Bentonville, AR
08.2013

Skills

  • [Type] Software Proficiency
  • Active Listening
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • First Aid/CPR
  • Good Telephone Etiquette
  • Multitasking Abilities
  • MS Office
  • Dependable and Responsible
  • Excellent Communication

Certification

  • CNA - Certified Nurse Assistant

Timeline

Part-Time Key Holder

Tuesday Morning
11.2022 - Current

Claims Intake Coordinator

J.B. Hunt
02.2020 - 04.2022

Lead Tech/CNA

Vantage Point Behavioral Health Hospital
10.2017 - 02.2020

In-Home Caregiver

Addus Home Health
11.2016 - 01.2017

Shift Key Holder

Edible Arrangements
04.2014 - 05.2016

Bartender/Cashier

Electric Cowboy
07.2012 - 04.2014

High School Diploma -

Rosati-Kain High School

No Degree - Elementary Education

NWACC
Cat Beffa