Cat Cameron
Pagosa Springs,CO
Summary
Dynamic leader with a proven track record at Humane Society of Pagosa Springs, enhancing shelter operations and elevating customer service standards. I am skilled in animal behavior assessment and crisis management, as well as an expert in staff management and compassionate communication, driving team success and organizational growth.
Overview
15
15
years of professional experience
Work History
Shelter Manager
Humane Society of Pagosa Springs
Pagosa Springs, CO
07.2024 - 11.2024
- Maintained accurate records of client data including demographics, assessments, progress notes, referrals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Animal care- medical, behavioral, capacity and space issues, adoptions, foster program, vet appointments etc
- Community outreach- events, fundraising, volunteer engagement, donations, education initiatives etc
- Coordinated with local service providers to ensure access to necessary services for clients.
- Supervised a team of volunteers while providing direction on daily tasks.
- Proposed or approved modifications to project plans.
- Performed administrative duties such as scheduling appointments or filing paperwork.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored shelter operations on a daily basis including cleaning schedules, meal times, security protocols.
- Developed and implemented shelter policies and procedures.
- Participated in professional development opportunities such as trainings or conferences related to homeless services.
Supervisor
Cat World at Best Friends Animal Sanctuary
Kanab, UT
11.2023 - 07.2024
- Work with management team to oversee Cat World staff, operations, programs and outcomes
- Proficient in people management, ongoing education programs, SOP creation, database management and public relations
- Extensive experience in medical and behavioral processes, cleaning and sanitation guidelines, event planning, and overall rescue operations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Branch Manager
Nashville Dog Walkers
Nashville, TN
12.2022 - 11.2023
- Sole management is in charge of all aspects of the business in Nashville: scheduling, client relations, invoicing, budget, payroll, etc.
- Proficient in dog behavior assessment, canine body language, and basic skills training.
- Tripled the number of clients in less than six months, hired and retained a full staff, and met the yearly financial goal in May.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Managed staff scheduling, hiring and training processes.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Resolved escalated customer complaints in a timely manner.
Store Manager
PetPeople
Nashville, TN
03.2021 - 11.2022
- Supported stores to meet and exceed store financial goals.
- Educate the crew and customers regarding product information and brand initiatives.
- Developed customers into repeat shoppers through information gathering, customer follow-up, and email capture.
- Managed associate performance matters, including appraisals, promotion recommendations, and discipline.
- Identified training and development opportunities that assisted direct reports in achieving enhanced performance.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
Cat Program Manager/Shelter Manager
Clermont Animal CARE Humane Society
Batavia, OH
09.2019 - 01.2021
- Oversee the entirety of the feline program, from intake decisions to input on medical decisions, daily cat care, and adoption processes.
- Implemented a true open adoption program, a community cat TNR program, a set daily cat care protocol, and employee/volunteer expectations.
- Increased monthly adoptions by 20 to 40 adoptions, increased live outcomes for cats in care, and streamlined the intake and outcome process in the shelter.
- Responsible for data tracking, medical documentation, customer/public relations, continuing animal welfare education programs, employee management and scheduling, and daily on-site cat care.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Recruited and trained new employees to meet job requirements.
- Analyzed data collected during the course of the program operations and reported results accordingly.
Adoption Coordinator
Ohio Alleycat Resource
Cincinnati, OH
01.2018 - 08.2019
- Manages all incoming adoption applications, approvals, and denials.
- Conduct on-site interviews with potential adopters, and offer education on cat behavior and the avoidance of destructive behaviors.
- Strong writing skills for cat biographies for in-shelter and online use.
- Proficient in business communication via email and phone, as well as in-person customer service.
- Familiar with basic cat medications, treatments, behaviors, and needs.
- Managed a large network of volunteers and a core team of staff to execute both fundraising and marketing events with great success.
- Researched relevant laws, regulations, and policies governing adoptions.
- Managed financial resources allocated to adoptions including processing payments and reimbursements.
Education Manager- Senior Training Artist
Sephora University Beauty Classes
04.2010 - 08.2019
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Built relationships with external vendors who provided specialized services related to employee development efforts.
- Performed assessments focused on long and short-term student needs to develop individualized education program.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Education
BA - Communication and Public
UNIVERSITY OF DAYTON
Dayton, OH01.2006
Certification -
Fear Free Animal Handling
Skills
- Animal behavior assessment
- Shelter operations
- Crisis management
- Basic first aid
- Compassionate communication
- Animal care
- Customer service
- Staff management
- Performance evaluation
- Shift scheduling
- Interpersonal skills
- Recruitment and hiring
- Employee coaching and mentoring
- Customer relations
- Hiring and training
- Teamwork and collaboration
- Team leadership
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Shelter Manager
Humane Society of Pagosa Springs
07.2024 - 11.2024
Supervisor
Cat World at Best Friends Animal Sanctuary
11.2023 - 07.2024
Branch Manager
Nashville Dog Walkers
12.2022 - 11.2023
Store Manager
PetPeople
03.2021 - 11.2022
Cat Program Manager/Shelter Manager
Clermont Animal CARE Humane Society
09.2019 - 01.2021
Adoption Coordinator
Ohio Alleycat Resource
01.2018 - 08.2019
Education Manager- Senior Training Artist
Sephora University Beauty Classes
04.2010 - 08.2019
BA - Communication and Public
UNIVERSITY OF DAYTON
Certification -
Fear Free Animal Handling
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