Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Catacy Hannan

Charlotte,USA

Summary

Highly organized Concierge with a strong background in training and development. Skilled in responding promptly to guest or employee inquiries and concerns. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Using these skills and strengths to effectively drive organizational growth and learning initiatives.

Overview

17
17
years of professional experience

Work History

Access Center Concierge

Atrium Health
Charlotte, US
03.2023 - Current
  • Served as the primary point of contact for patients, providing assistance and support throughout their healthcare journey
  • Effectively communicated with patients to gather necessary information, answer questions, and address concerns
  • Coordinated appointments and scheduled follow-up visits, ensuring timely access to healthcare services
  • Maintained accurate patient records and updated electronic health systems with relevant information
  • Collaborated with medical staff to ensure seamless coordination of care for patients
  • Ensured compliance with privacy regulations such as HIPAA when handling sensitive patient information
  • Collaborated with department heads to tailor training programs to specific job roles and functions.
  • Developed and maintained training materials, including protocols and training worksheets
  • Explained goals and expectations required of trainees.

Server

Ruby Slipper Cafe/Superica
Charlotte, US
07.2021 - 07.2023
  • Used handheld POS (toast) to input orders and upsell quickly and efficiently
  • Efficient, effective strategy based customer service contributed to improved rates of return business
  • Resolved complaints quickly and efficiently while keeping the customer's best interests in mind

General Manager (GM)

CHILIS GRILL AND BAR
10.2007 - 04.2021
  • Scheduled and managed 45+ employees
  • Completed coaching, training, and team-building competitions to inspire positive morale
  • Completed training workshops to build store sales
  • Reconciled in-house human relations opportunities
  • Coordinated and held orientations/onboarding
  • Weekly inventory and COGS analysis
  • Proactive leadership to ensure low employee turnover and high rate of guest return
  • Maintained high levels of food and safety standards at all times
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
  • Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
  • Provided coaching and mentorship programs for staff members.

General Manager

Salsarita's
Charlotte, US
01.2017 - 05.2018
  • Responsible for all aspects of operations including sales, finance, and administrative duties
  • Enforce and administer various human resources policies to ensure compliance
  • Negotiate with suppliers and order inventory as needed while keeping costs down
  • Participate in all aspects of recruiting, interviewing, hiring, and training new staff

Education

BACHELOR OF SCIENCE - PUBLIC HEALTH

COASTAL CAROLINA UNIVERSITY
05.2016

Skills

  • HIPAA
  • Human Resources
  • Management
  • EMR Systems
  • New hire on-boarding
  • Time Management
  • Process evaluation and enhancement
  • Quality Measurment Evaluation
  • Performance metrics
  • Coaching and mentoring
  • E-learning platforms
  • Trainee evaluations
  • Training course oversight
  • Curriculum updates

Timeline

Access Center Concierge

Atrium Health
03.2023 - Current

Server

Ruby Slipper Cafe/Superica
07.2021 - 07.2023

General Manager

Salsarita's
01.2017 - 05.2018

General Manager (GM)

CHILIS GRILL AND BAR
10.2007 - 04.2021

BACHELOR OF SCIENCE - PUBLIC HEALTH

COASTAL CAROLINA UNIVERSITY

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Catacy Hannan