Catalena Vang
Sacramento,CA
Summary
Driven professional with a proven track record in office administration and customer service, notably at Ming's Recycling Corporation. Excelled in cashier, data entry, record management, and problem-solving, enhancing operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Clerical
Ming's Recycling Corporation
Sacramento, CA
01.2019 - 09.2023
- Copied, sorted and filed records of office activities and business transactions.
- Used Ming's website to insert customers' information and generate remittance for checks.
- Entered checks into the bank for accounts payable, so customers can receive payment.
- Enter records and transactions into Microsoft Excel.
- Developed organized filing systems for both paper-based documents and digital records.
- Used POWERSELL Software for cashier in BuyBack department.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Answered telephones, provided information to callers, and transferred calls to appropriate staff members.
- Operated office equipment such as photocopiers, fax machines, scanners, computers, printers.
- Greeted visitors warmly and professionally upon arrival at the office.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Provided customer service, addressing inquiries and resolving issues promptly.
Housekeeper
Stacy's Cleaning Services
Roseville, CA
09.2017 - 03.2018
- Provided home and business office cleanliness services so homeowners can unwind, and workers can have a sanitary work environment.
- Dust off appliances, shelves, ceiling fans, window blinds, and countertops, followed by a wipe-down, so the area is cleaned and looks presentable.
- Sanitized floors by sweeping, vacuuming, and mopping all accessible areas.
- Assisted in laundry services including washing, drying, and folding linens.
- Cleaned bathrooms, including toilets, tubs, showers, mirrors, and sinks.
- Stocked amenities, such as soap and toilet paper, in both home and office settings.
- Managed time effectively to ensure tasks and special requests were completed on schedule.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Double-checking work and ensuring that all spaces are deliberately cleaned.
Education
Some College (No Degree) -
Cosumnes River College
Sacramento, CASkills
- Office administration
- Data entry
- Customer service
- Record management
- Telephone communication
- Time management
- Problem solving
- Attention to detail
- Office equipment operation
- Microsoft Word
- Decision-making
- Multitasking
- Microsoft Excel
- Flexible and adaptable
Timeline
Clerical
Ming's Recycling Corporation
01.2019 - 09.2023
Housekeeper
Stacy's Cleaning Services
09.2017 - 03.2018
Some College (No Degree) -
Cosumnes River College
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