Catalina Acosta
Riverside,CA
Summary
Proactive team leader experienced in leading teams and managing multiple projects. Processes excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well versed in training, developing staff, and providing customer service to ensure a positive customer experience. Demonstrate commitment to quality assurance and process improvement in the workplace. Management professional with history of meeting challenges in complex organizations that rely on collaborative skills to contribute to company growth and success. Proven track record of delivering results in a fast-paced environment that have pockets of ambiguity. Stellar command with delivering results, win-win outcomes, and navigating cross-functional teams. Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicate clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire team and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
10
10
years of professional experience
Work History
Transportation Team Member
Lowes Distribution Center
Perris , CA
02.2022 - Current
- Greet drivers with courteous customer service
- Verify truck numbers and direct security to check door seals.
- Fill out the inbound bill of lading (BOL) stamp.
- Validate purchase order (PO) number in current system and accurately enters required data into YMS
- Locate empty space in facility yard to land trailer
- Record product load on trailer and assigns yard lane (trailer parking spot) using YMS.
- Direct carrier driver to location; coordinates with yard drivers, informs carrier drivers of safety rules when driving on the yard, and other requirements as needed.
- Collect and processes bill of lading
- Prepare and provides drivers with required "over-the-road" documents-releases and files BOL when trailer is gone.
- Provide callers with the following information, as needed: directions to facility and live unloading scheduling
- Coordinate priority moves from supervisors for shipping and receiving using DMS
- Conduct yard audits to verify trailers are in the correct location physically and in the system.
- Mentor and guide new associates with tasks and responsibilities for this role
- Use good customer service techniques, resolve driver issues, employ conflict resolution techniques as needed: escalate issues to Supervisor when appropriate
- Make good, solid, empowered decisions related to the following: accept/reject early loads, reject dirty trailers for loading, enforce yard rules and regulations
Sorter Operator
Lowes Distribution Center
Perris, CA
01.2018 - Current
- Lead a team to operate the sorter
- Direct team members to their work stations
- Sorting, arranging and organizing products to their proper location
- Maintaining a clean and organized work area to facilitate easy and safe movements of goods
- Recording and reporting damages or discrepancies in the inventory
- Using equipment such as forklifts, pallet jacks, hand trucks or dollies to move goods
- Inform supervisors and maintenance when sorter fails
- Read and stay current of the processing numbers
- Reprint new labels (NGI)
- Detect and remove the jams throughout the sorter
- Restore damaged inventory
- Picking and receiving merchandise
- Industrial truck trained (Crown and Raymond)
Warehouse Associate
Amazon Fulfillment Center
Perris, CA
10.2014 - 02.2016
- Stored merchandise in a swift time frame and reached the department’s rate
- Gift wrapped and bubble wrapped over a thousand customer orders, while meeting rate
- Received, inspected virtually and physical presentation of the merchandise that entered the facility
- Adapted well to the fast-paced and fluctuating environment.
Receptionist
Auto Collision Solutions
Redlands, CA
06.2014 - 02.2015
- Provided excellent customer service to clientele, which consisted of greeting and assisting clients, while answering continuous phone calls
- Scheduled and kept record of appointments
- Organized paperwork, files, and mail (receiving and departure)
- Assisted clients throughout transactions
- Maintained a neat, organized, and friendly reception environment.
Education
High School Diploma -
Perris High School
Perris, CA06.2006
Skills
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- Google Docs
- Google Slides
- Spanish (fluent)
- Organization
- Written Communication
- Customer Service
- Problem Solving
- Adaptability
- Collaboration
References
Tony Ruiz | Surpervisor| (831) 821-9875
Timeline
Transportation Team Member
Lowes Distribution Center
02.2022 - Current
Sorter Operator
Lowes Distribution Center
01.2018 - Current
Warehouse Associate
Amazon Fulfillment Center
10.2014 - 02.2016
Receptionist
Auto Collision Solutions
06.2014 - 02.2015
High School Diploma -
Perris High School
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