Catalina Alvarado
Franklin Park,IL
Summary
Professional receptionist with focus on providing outstanding customer service and administrative support. Background in overseeing front desk operations, managing schedules, and ensuring welcoming environment for all visitors. Known for excellent team collaboration and adaptability in dynamic environments. Skills include effective communication, multitasking, and attention to detail.
Overview
19
19
years of professional experience
Work History
Lead Front Desk Receptionist
Shinning Smiles Dentistry
09.2019 - Current
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Working with insurance companies to obtain eligibility and benefits,
Server
Olive Garden Restaurant
12.2015 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Culvers
11.2005 - 12.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
East Leyden High School
Franklin Park, IL06-2005
Skills
- Bilingual
- Proficient in English and Spanish
- Computer skills
- Dentrix Ascend
- Metra Fax
- Excel
Timeline
Lead Front Desk Receptionist
Shinning Smiles Dentistry
09.2019 - Current
Server
Olive Garden Restaurant
12.2015 - 01.2020
Manager
Culvers
11.2005 - 12.2015
High School Diploma -
East Leyden High School
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