Catalina Calderon
Dickinson
Summary
Personable financial leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a professional role to leverage several years of related experience.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Assistant Branch Manager
Woodforest National Bank
La Marque
06.2025 - Current
- Assisted in daily branch operations and customer service activities.
- Supported the branch manager in staff supervision and training initiatives.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Processed transactions accurately using banking software systems.
- Maintained compliance with bank policies and regulatory guidelines.
- Promoted bank products to enhance customer engagement and satisfaction.
- Collaborated with team members to streamline operational procedures and workflows.
- Resolved customer issues effectively in order to maintain strong customer relationships.
Retail Banker ll
Woodforest National Bank
Friendswood
04.2023 - 06.2025
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services to enhance their financial knowledge.
- Processed loan applications and conducted credit evaluations for potential borrowers.
- Managed daily cash transactions to ensure accurate balances and compliance.
- Collaborated with team members to streamline customer service operations.
- Addressed customer complaints promptly, ensuring a positive banking experience.
- Maintained accurate records of customer interactions and transactions for auditing purposes.
Cashier Team Lead
Beyond burger
Texas City
08.2019 - 02.2023
- Supervised cashier team to ensure efficient customer service and operations.
- Trained new cashiers on company policies and best practices for transactions.
- Managed cash register operations, including handling payments and processing refunds.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Server/Cashier/Barista
Bon Appetit Cafe
League City
02.2019 - 08.2019
- Provided exceptional customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed cash transactions and handled payment processing efficiently.
- Assisted in training new servers on cafe policies and procedures.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Sales Associate
Macy's
Friendswood
11.2018 - 01.2019
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained visual merchandising standards throughout the sales floor.
- Processed transactions accurately and efficiently at the cash register.
- Collaborated with team members to achieve daily sales goals.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
Cashier/Customer Service
Juarez meat market
Webster
09.2018 - 10.2018
- Processed customer transactions efficiently at Juarez meat market.
- Assisted customers with product selections and answered inquiries.
- Maintained a clean and organized checkout area for smooth operations.
- Handled cash, credit, and debit transactions accurately and securely.
- Collaborated with team members to ensure optimal stock levels on shelves.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Education
Dickinson HighSchool
Dickinson, TXSkills
- Banking software
- Customer service
- Regulatory compliance
- Transaction processing
- Staff training
- Relationship management
- Sales techniques
- Cash handling
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Banking
- Strong leadership
- Relationship building and management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Branch Manager
Woodforest National Bank
06.2025 - Current
Retail Banker ll
Woodforest National Bank
04.2023 - 06.2025
Cashier Team Lead
Beyond burger
08.2019 - 02.2023
Server/Cashier/Barista
Bon Appetit Cafe
02.2019 - 08.2019
Sales Associate
Macy's
11.2018 - 01.2019
Cashier/Customer Service
Juarez meat market
09.2018 - 10.2018
Dickinson HighSchool