CATALINA CANNADY
Sacramento,CA
Summary
Bilingual, proactive, and self-motivated professional dedicated to serving and assisting others. Known for taking initiative and exhibiting an outgoing, passionate demeanor, complemented by exceptional customer service and problem-solving abilities. Committed to company initiatives and highly coachable, thriving in fast-paced environments while effectively managing multiple tasks with keen attention to detail. With over a decade of experience in service roles, a strong passion for customer satisfaction drives every interaction.
Overview
2025
2025
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
Elk Grove, CA
2021 - 2022
- Provided exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Memorized menu items and specials to assist customers with informed choices.
- Processed orders efficiently using point-of-sale system to ensure accuracy and speed.
- Collaborated with kitchen staff to facilitate timely food delivery during high-volume periods.
Server
Buffalo Wild Wings
Elk Grove, CA
01.2022 - 2023
- Engaged in quality customer service; Mentored other new hires; Gave personalized upsell suggestions to patrons to improve the experience and drive business.
- Handled guest inquiries and complaints promptly to resolve issues and retain customer loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Hilton Garden Inn
Elk Grove, CA
01.2023 - 2024
- Delivered excellent customer service and feedback to peers; Communicate with the kitchen and manages to ensure all food comes out in a timely manner.
- Maintained cleanliness and organization of dining area to provide a welcoming atmosphere for guests.
- Assisted in training new servers on operational procedures and customer engagement techniques.
Department Assistant I
Sutter Senior Care PACE
Sacramento, CA
01.2023 - 01.2024
- Provided compassionate care and assistance to participants and visitors; Oversaw clerical tasks, department communication and Truchart admin tasks, while maintaining HIPAA compliance.
- Provided administrative support to healthcare staff, enhancing operational efficiency.
- Streamlined communication between departments to improve workflow and collaboration.
CPT/Lab Assistant II
Sutter Health Hospital
CA
01.2024 - 01.2025
- Perform blood sample collection, detailed communication with clinical staff, expanded draw site experience, excellence in AIDET communication and adaptable in patient’s individual circumstances. Patient assessment and care, accurate labeling, & equipment maintenance.
- Assisted in preparing and analyzing laboratory specimens to ensure accurate results.
Education
CPT 1 -
Phlebotomy Training Specialists
01-2023
High School Diploma - undefined
Laguna Creek High School
01-2010
Skills
- Certified Phlebotomy Technician #CPT-02359446
- BLS CPR Certified, American Heart Association
- Bilingual: Proficient in both English and Spanish
- Proficient in MS Office, multiple POS Systems and other forms of financial and retail software
- Exceptional customer service
- Strong work ethic
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Collaborated with team of 100 in the development of Buffalo Wild Wings.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CPT/Lab Assistant II
Sutter Health Hospital
01.2024 - 01.2025
Server
Hilton Garden Inn
01.2023 - 2024
Department Assistant I
Sutter Senior Care PACE
01.2023 - 01.2024
Server
Buffalo Wild Wings
01.2022 - 2023
High School Diploma - undefined
Laguna Creek High School
Server
BJ's Restaurant & Brewhouse
2021 - 2022
CPT 1 -
Phlebotomy Training Specialists