CPT/Lab Assistant II
CATALINA CANNADY
Sutter Health Hospital
Sacramento,CA
2025
years of professional experience
Bilingual, proactive, and self-motivated professional dedicated to serving and assisting others. Known for taking initiative and exhibiting an outgoing, passionate demeanor, complemented by exceptional customer service and problem-solving abilities. Committed to company initiatives and highly coachable, thriving in fast-paced environments while effectively managing multiple tasks with keen attention to detail. With over a decade of experience in service roles, a strong passion for customer satisfaction drives every interaction.
Work History
Server
- Provided exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Memorized menu items and specials to assist customers with informed choices.
- Processed orders efficiently using point-of-sale system to ensure accuracy and speed.
- Collaborated with kitchen staff to facilitate timely food delivery during high-volume periods.
Server
4 Years 10 Months- Engaged in quality customer service; Mentored other new hires; Gave personalized upsell suggestions to patrons to improve the experience and drive business.
- Handled guest inquiries and complaints promptly to resolve issues and retain customer loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
3 Years 10 Months- Delivered excellent customer service and feedback to peers; Communicate with the kitchen and manages to ensure all food comes out in a timely manner.
- Maintained cleanliness and organization of dining area to provide a welcoming atmosphere for guests.
- Assisted in training new servers on operational procedures and customer engagement techniques.
Department Assistant I
1 Year- Provided compassionate care and assistance to participants and visitors; Oversaw clerical tasks, department communication and Truchart admin tasks, while maintaining HIPAA compliance.
- Provided administrative support to healthcare staff, enhancing operational efficiency.
- Streamlined communication between departments to improve workflow and collaboration.
CPT/Lab Assistant II
1 Year- Perform blood sample collection, detailed communication with clinical staff, expanded draw site experience, excellence in AIDET communication and adaptable in patient’s individual circumstances. Patient assessment and care, accurate labeling, & equipment maintenance.
- Assisted in preparing and analyzing laboratory specimens to ensure accurate results.
Education
CPT 1
High School Diploma
Skills
Certified Phlebotomy Technician #CPT-02359446
BLS CPR Certified
American Heart Association
Bilingual: Proficient in both English and Spanish
Proficient in MS Office
multiple POS Systems and other forms of financial and retail software
Exceptional customer service
Strong work ethic
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Collaborated with team of 100 in the development of Buffalo Wild Wings.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CPT/Lab Assistant II
Sutter Health Hospital
01.2024 - 01.2025Read More
Server
Hilton Garden Inn
01.2023 - 2024Read More
Department Assistant I
Sutter Senior Care PACE
01.2023 - 01.2024Read More
Server
Buffalo Wild Wings
01.2022 - 2023Read More
Laguna Creek High School
High School Diploma
Read More
Server
BJ's Restaurant & Brewhouse
2021 - 2022Read More
Phlebotomy Training Specialists
CPT 1
Read More