Catalina Correa Gonzalez
Tucson,AZ
Summary
providing exceptional service and support to clients. With more than 14 years of experience, I have honed my communication skills and problem solving abilities to ensure customer satisfaction. I excel at building strong relationships with clients, understanding their needs, and delivering timely assistance. I am adept at resolving inquiries and complaints with professionalism and efficiency, utilizing my attention to detail and proficiency in customer relationship management software. My goal is continue to contribute to your Organization success by delivering outstanding client experiences and fostering long term relationships.
Overview
20
20
years of professional experience
Work History
Collections Specialist
Citibank
11.2022 - Current
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Loan Manager
Óptima Vivienda Y Construcción (home Builder)
12.2015 - 07.2018
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Maximized team productivity through regular training sessions and performance evaluations.
- Strengthened relationships with clients by providing personalized service and addressing concerns promptly.
- Developed strategies for effective risk assessment, minimizing default rates on loans issued.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Coordinated special update and conversion projects and monitored key performance metrics.
- As team leader optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
- Monitored more than 3.500 clients relationships per month.
Director of Business Fiduciary
Alianza Fiduciaria (trust)
12.2011 - 11.2015
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Determined trust business objectives by observing consumers, collecting feedback surveys and then analyzing information.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Wrote reports outlining results to facilitate management decision making.
- Supported asset transfers, lender and equity requests, and audit inquiries.
- Planned and hosted weekly sales meeting to inspire, train, educate and build cooperative team spirit among diverse sales team.
Director of Business Fiduciary
Fiduciaria Corficolombiana S.A (Trust)
12.2003 - 11.2011
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Determined trust business objectives by observing consumers, collecting feedback surveys and then analyzing information.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Planned and hosted weekly sales meeting to inspire, train, educate and build cooperative team spirit among diverse sales team.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Education
Specialist - Business Education
Universidad EAN
Bogota, Colombia09.2013
Bachelor of Science - Accounting
Fundacion Universitaria Maria Cano
Medellin, Colombia12.2006
Skills
- Issue Investigation
- Account Review
- Financial Statements Expertise
- Relationship Building
- Account Reconciliation
- Business Correspondence Writing
- Proficiency in Microsoft Office
- Event Planning
- Conflict Resolution Techniques
Languages
Spanish
Native or Bilingual
Timeline
Collections Specialist
Citibank
11.2022 - Current
Loan Manager
Óptima Vivienda Y Construcción (home Builder)
12.2015 - 07.2018
Director of Business Fiduciary
Alianza Fiduciaria (trust)
12.2011 - 11.2015
Director of Business Fiduciary
Fiduciaria Corficolombiana S.A (Trust)
12.2003 - 11.2011
Specialist - Business Education
Universidad EAN
Bachelor of Science - Accounting
Fundacion Universitaria Maria Cano
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