Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Catalina Diaz

Escondido,CA

Summary

Service-focused, versed in managing appointment-based schedules and maintaining accurate records. Cultivated loyal clientele and retains satisfaction with exceptional service and loyalty promotions. Communicative and organized with frequent commendations for quality and efficiency. Will thrive in a creative environment and excited to help a team achieve company goals.

Overview

3
3
years of professional experience

Work History

Childcare/Front Desk Receptionist

Hyatt Vacation Club
01.2023 - Current
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Youth Leader

(volunteer)
09.2020 - Current
  • Developed relationships with parents through active participation in planned activities and regular communication.
  • Helped with advertising initiatives to recruit additional youth into programs.
  • Led initiatives for child and young adult involvement in church services and retreats.
  • Organized and participated in fundraisers to financially support youth program.
  • Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
  • Fostered relationships with students, and provided counseling on personal and spiritual issues.
  • Designed and executed volunteer events for entire youth ministry to give back to community.
  • Led discussions and facilitated games and activities to demonstrate values and morality.

Education

AA - Theology

E4 Bible College
Escondido, CA
05.2022

High School Diploma -

The Classical Academy High School
Escondido, CA
06.2020

Skills

  • Meal and Snack Preparation
  • Bathing, Grooming and Dressing
  • Age-Appropriate Routines
  • Behavior Management
  • Exercise and Outdoor Activities
  • Child Safety Procedures
  • Activity Planning
  • Problem Solving
  • Regulating Schedules
  • Boundary Setting
  • Rule Setting
  • Skill Building
  • Dependable and Responsible
  • Correspondence Drafting
  • Office Organization
  • Spreadsheet Tracking
  • Supply Management
  • Inventory Control
  • Call Routing
  • Departmental Support
  • Guest Relations
  • File Organization
  • Skilled in SalesForce
  • Team Collaboration
  • Verbal and Written Communication
  • Conflict Management
  • Resourcefulness
  • Professionalism

Accomplishments

  • Achieved The CARE award by completing actions to enhance customer satisfaction with little resources.

Timeline

Childcare/Front Desk Receptionist

Hyatt Vacation Club
01.2023 - Current

Youth Leader

(volunteer)
09.2020 - Current

AA - Theology

E4 Bible College

High School Diploma -

The Classical Academy High School

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Catalina Diaz