Catalina Freeny
Dover,Ohio
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
27
27
years of professional experience
Work History
Back End Assistant Manager
WCSC
05.2022 - 07.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Boutique Manager
Lariats & Lace
01.2017 - 10.2018
- Used retail expertise, customer service skills to resolve customer concerns and promote loyalty
- Engaged prospects and customers through various events
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained inventory and store front displays.
Talent Acquisition Specialist
VXI Global Solutions
01.2014 - 08.2015
- Developed salary proposals for new recruits
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
- Hired employees and initiated new hire paperwork process
- Worked with recruiting teams and human resource representative to accomplish hiring objectives
- Administered tests, questionnaires and skill evaluations
- Established special recruiting events to draw in local talent also booked new recruits on Glassdoor and Indeed jobs.
Sales/Purchasing Representative
Purolator EFP
10.2008 - 06.2009
- Inside sales for the Western Territories and South America
- Maintained documentation for all purchases
- Accepted and processed supply requests from staff, and placed orders per procedures
- Maintained effective and lasting vendor relationships through dynamic communications, collaboration and intelligent questioning skills
- Sourced and qualified bidders obtained favourable pricing and finalized contracts.
Senior Inside Sales Representative
Selecta Products Inc.
02.1996 - 04.2007
- Contacted customers and prospects to generate new business for Electronic projects to achieve company goals
- Proactively managed client correspondence and recorded all tracking and communications
- Serviced existing accounts on a regular basis to maximize revenue
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
Education
Certified Business Administration -
Santa Barbara College
Bakersfield, CABusiness Administration -
Houston Community College
Houston, TXSkills
- Fluent Bilingual/Literate (Spanish)
- Staff management
- Business
- Employee Scheduling
- Recruiting and interviewing
- Operations Management
- Customer Relations
- Business Administration
- Customer Relationship Management (CRM)
- Customer Service
- Administration and Reporting
Timeline
Back End Assistant Manager
WCSC
05.2022 - 07.2023
Boutique Manager
Lariats & Lace
01.2017 - 10.2018
Talent Acquisition Specialist
VXI Global Solutions
01.2014 - 08.2015
Sales/Purchasing Representative
Purolator EFP
10.2008 - 06.2009
Senior Inside Sales Representative
Selecta Products Inc.
02.1996 - 04.2007
Certified Business Administration -
Santa Barbara College
Business Administration -
Houston Community College
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