Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
References
Work Availability
Timeline
Receptionist

Catalina Hernandez

Shorewood

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service /Inside Sales Representative

Magenta LLC
Lockport
11.2024 - 08.2025
  • Maintained professionalism and empathy to enhance customer experiences.
  • Developed strong client relationships through proactive communication and effective account management.
  • Utilized CRM and ERP software for precise tracking of customer interactions, ensuring thorough record-keeping.
  • Participated in daily team meetings to identify challenges and explore solutions for improved customer satisfaction.
  • Coordinated with production, inventory, and shipping teams for timely delivery and accurate fulfillment.
  • Demonstrated extensive product knowledge to guide customers in purchasing decisions based on their needs.
  • Evaluated vendor proposals, reports for pricing structure changes, or other modifications that could impact profitability.
  • Monitored customer orders and shipments to identify potential supply chain issues or risks.
  • Collected and reported on customer preferences and buying habits to help the marketing and sales teams target strategies.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Bilingual Sales Coordinator

Chicago Rivet & Machine Co
Naperville
06.2022 - 11.2024
  • Company Overview: ISO/IATF manufacturer of custom cold headed parts. We manufacture mechanical, pneumatic and hydraulic riveting equipment for numerous industries.
  • Coordinate domestics and international accounts for new and former customers.
  • Answer incoming calls and assist customers with their account and answer questions with general product information.
  • Build sustainable relationships and trust with customers accounts through open and interactive communication.
  • Handle customer complaints, provide appropriate solutions and alternatives with the timely manner; follow up to ensure resolution.
  • Work with Vice President of Sales to ensure sales target are met by keeping track of all current and future orders.
  • ISO/IATF manufacturer of custom cold headed parts. We manufacture mechanical, pneumatic and hydraulic riveting equipment for numerous industries.

Customer Care Representative

Elkay Plastics Co, Inc.
Schaumburg
05.2017 - 06.2022
  • Data entry of customer orders to include confirmations and tracking.
  • Verify and enter incoming orders for current and future customers including price product availability, part numbers accuracy, and lead-time.
  • Provide telephone customer support and communicate with customers daily via phone, fax, email, and chat.
  • Maintained ongoing professional relationships with customers.
  • Research and resolve order discrepancies as well shipping and billing.
  • Follow up on customers and as well with sales team.
  • Communicating with purchasing and logistics to maintain inventory accuracy.
  • Help trained in getting familiar with the following programs 'Elite, Salesforce, Docuware, Zendesk and Bluegrace.'
  • Run weekly reports for sales of current open orders vs past due and inventory.
  • Ensure all sales samples are communicate to the customer in timely manner and providing tracking info when needed.

Customer Service Representative

Mattress Firm
Romeoville
08.2015 - 05.2017
  • Answering inbound calls and making outbound calls.
  • Assisting customers by making recommendations or adjustments to existing orders.
  • Assist in improving customer experience by continuously providing feedback.
  • Follow-up with customers to ensure all problems were properly resolved.
  • Communicate with internal and external customers professionally.
  • Maintain a working environment by ensuring policies and procedures are adhered to.

Customer Service Representative

Dovenmuehle Mortgage, Inc.
Aurora
07.2014 - 08.2015
  • Properly directed all inbound calls into the phone queues.
  • Address customer service inquiries in a timely and accurate fashion.
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Refer un-resolved grievances to appropriate departments.
  • Review all relevant information related to the customer account.
  • Collected all necessary information and documents from clients in order to view their account.
  • Maintained well-standing customer accounts and reported them to the manager before the end of the day.
  • Initiated all collection activities via phone and letters.
  • Assisted the escrow department in processing customer payments.
  • Analyzed account receivable information to settle on priority status.
  • Helping out in other departments in taking Spanish speaking calls.

Education

High school diploma -

East Aurora High School
Aurora, IL
05.2004

Skills

  • Zendesk, ERP & Salesforce
  • Oracle and Microsoft Outlook
  • Purchasing and CRM software utilization
  • Order processing and pricing
  • Data entry and office administration
  • Organizational skills
  • Customer relationship management
  • Client communication and customer service
  • Account management
  • Product knowledge
  • Adaptability to change
  • Task prioritization

Certification

Driver's License

Languages

Spanish, Fluent

Personal Information

Willing To Relocate: Open

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Bilingual Customer Service /Inside Sales Representative

Magenta LLC
11.2024 - 08.2025

Bilingual Sales Coordinator

Chicago Rivet & Machine Co
06.2022 - 11.2024

Customer Care Representative

Elkay Plastics Co, Inc.
05.2017 - 06.2022

Customer Service Representative

Mattress Firm
08.2015 - 05.2017

Customer Service Representative

Dovenmuehle Mortgage, Inc.
07.2014 - 08.2015

High school diploma -

East Aurora High School

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