Catalina I. Cardoza

Dynamic Insurance Verification Specialist with extensive experience at Orthopedic Associates of Southern California. Proficient in insurance verification and claims processing, I excel in data analysis and customer communication. Recognized for enhancing patient satisfaction and streamlining verification processes, I bring a strong understanding of medical records management and a commitment to confidentiality.

• Volunteer: Emergency Room, CHOC Children’s Hospital, 11/01/19, 05/01/21, Greet visitors and escort family as they arrive., Assist in office clerical support., Assess the comfort needs of families on the many units., Assist in discharging patients., Offer activities for patients who are in our waiting/ lobby areas., Restocking supplies and assisting nursing staff so that it allows them to focus on their patients.
• Volunteer: Patient Service & Information Desk, Fountain Valley Regional Hospital, 08/01/16, 01/01/17, Received and dispatched calls from Admitting and Nursing for patient admissions and discharges., Provided accurate updates on the volunteer chart of patients entering and completing surgery., Assisted families and visitors by providing location of patients., Responds to nursing requests, aid with discharge of patients by providing wheelchair accompaniment of patients to the waiting area., Notified family members via telephone when a patient will be able to receive visitors., Complied with HIPAA regulations and sensitive organizational information confidential., Complied with the policies and procedures of the organization.