Catalina Lowery

• Achieved high customer satisfaction through effective phone and in-person support. Streamlined payment processing and policy documentation management to enhance operational efficiency. Improved user experience by assisting with mobile app navigation. Maintained high standards of accuracy and professionalism in handling sensitive financial data.

• Oversaw patient vitals monitoring and ensured accurate documentation of patient information. Collaborated with nursing staff to enhance patient care and facilitated clear communication with patients and families.

• Oversaw patient care operations in compliance with HIPAA regulations, prioritizing confidentiality and security. Collaborated with nursing staff to monitor vital signs and facilitate timely interventions based on observed changes.

• Delivered fast-paced customer service, processed payments accurately, and resolved customer concerns professionally.

• Supported daily clinical operations, maintained patient records, and demonstrated reliability and teamwork.