Catalina Medina De Sypher
Bradenton
Summary
Dynamic retail professional with extensive experience at HomeGoods, excelling in customer service and team leadership. Proven track record in enhancing store operations and driving sales through effective merchandising, stunning displays and unique problem-solving abilities. As an Assistant Store Manager at HomeSense, under my leadership, I drove big ticket sales that led the nation. Strong knowledge of Inventory control and fostering a collaborative work environment, consistently improving customer satisfaction and team performance.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
HomeGoods, TJX Companies
06.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
Homesense, TJX Companies
06.2023 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Key Carrier
HomeGoods, TJX Companies
02.2021 - 06.2023
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
Merchandise Coordinator
HomeGoods, TJX Companies
06.2019 - 02.2021
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Talked with vendors and suppliers about product orders and issues.
Store Associate
HomeGoods
11.2018 - 06.2019
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Education
GED -
Harlingen Technical School
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Inventory control
- Store Operations
- Team building and leadership
- Store organization
- Customer relations
Accomplishments
- Supervised team of 44 staff members.
- Resolved product issue through consumer testing.
- Led Homesense to the number 1 position in the big ticket category in the entire nation.
- End cap Designed under my supervision chosen for national store photo.
- Consistently chosen to assist other stores in the design and implementation of store merchandise displays.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
HomeGoods, TJX Companies
06.2024 - Current
Assistant Store Manager
Homesense, TJX Companies
06.2023 - 06.2024
Key Carrier
HomeGoods, TJX Companies
02.2021 - 06.2023
Merchandise Coordinator
HomeGoods, TJX Companies
06.2019 - 02.2021
Store Associate
HomeGoods
11.2018 - 06.2019
GED -
Harlingen Technical School
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