Overview
Work History
Education
Quote
Skills
Work Availability
Summary
Certification
Timeline
Generic
Catalina Mesa

Catalina Mesa

Customer Service
Redlands,CA

Overview

11
11

Years of professional experience customer service

8
8

Years of (CSR) customer service representative

3
3

Years of operating equipment

Work History

Cashier

S&S Baseline 76 Inc
08.2021 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Equipment Operator

Geodis Logistics
07.2017 - 02.2021
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Maintained and cleaned equipment after each job and inspected.
  • Operated machining equipment safely with team of operators.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
  • Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
  • Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
  • Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
  • Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.
  • Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.

Stocker

CVS/caremark
09.2017 - 02.2019
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

CSR, Sales

National Global Logistics
06.2015 - 05.2017
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.

Scale House Operator

Burrtec Waste Industries Inc.
12.2012 - 03.2015
  • Operated weigh scales and issued tickets when necessary.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
  • Answered customer calls professionally and routed to appropriate person.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Enhanced customer satisfaction by providing prompt and accurate weighing services.
  • Communicated with operators to share information related to product.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
  • Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
  • Ensured equipment functionality by conducting routine maintenance checks on scales and related equipment.

Education

N/A - General Studies

Redlands High School
Redlands, CA
06.2003

Quote

Opportunities Don't happen.You create them.
Chris Grosser

Skills

  • Work ethic and integrity
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Written and verbal communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Certification

  • Forklift Certification
  • These credentials, while not exclusively designed for cashiers, can enhance a cashier's skill set, making them more effective in their roles and potentially opening up opportunities for advancement within retail or customer service sectors.

Timeline

Cashier

S&S Baseline 76 Inc
08.2021 - 03.2023

Stocker

CVS/caremark
09.2017 - 02.2019

Equipment Operator

Geodis Logistics
07.2017 - 02.2021

CSR, Sales

National Global Logistics
06.2015 - 05.2017

Scale House Operator

Burrtec Waste Industries Inc.
12.2012 - 03.2015

N/A - General Studies

Redlands High School
Catalina MesaCustomer Service