Catalina Metellus
Middletown,NY
Summary
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Young Adult Institute- YAI
New York, NY
12.2023 - Current
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
Direct Support Professional
ATC Healthcare
Lynbrook
08.2023 - Current
- Conducted assessments of client needs, strengths and resources
- Developed educational materials for use during group therapy sessions or individual counseling sessions
- Assisted clients in developing individualized treatment plans and goals
- Provided emotional and psychological support to clients in crisis situations
- Observed safety protocols when working with potentially violent or suicidal individuals
- Assisted patients in developing life skills for improved independence.
Receptionist
Solstice Residential Group
New York
02.2022 - 07.2023
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Supervised setup of conference rooms for meetings and office events in common areas
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Collected and coded various documents to prepare for filing, storage and processing.
Lawyer's Assistant
Louissaint and Laskin Law Firm
New York
02.2018 - 03.2020
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates
- Participated in client interviews, observed questioning process and documented information
- Researched cases, prepared briefs, collected data and interpreted legal information
- Analyzed legal information and proofread material for errors
- Worked independently to meet deadlines and achieve objectives for special projects.
Education
Bachelor of Science - Criminal Justice
Monroe College
New Rochelle, NY05.2020
Skills
- Microsoft Office Suite (Word, PowerPoint, and Outlook)
- Organization and Efficiency
- Multi-Line Telephone Skills
- Business Operations Understanding
- Documentation and Reporting
- Customer Service-Oriented
- Administrative Support
- Problem-Solving
- Editing and Proofreading
- Care Delivery
- Client documentation
- ADL support
- Goal Setting
- Compassionate caregiving
- Client support
- Community activities
Education
New Rochelle, NY
Timeline
Direct Support Professional
Young Adult Institute- YAI
12.2023 - Current
Direct Support Professional
ATC Healthcare
08.2023 - Current
Receptionist
Solstice Residential Group
02.2022 - 07.2023
Lawyer's Assistant
Louissaint and Laskin Law Firm
02.2018 - 03.2020
Bachelor of Science - Criminal Justice
Monroe College