Catalina Moya Jaime
Pasadena
Summary
Dynamic Shift Manager at Wendy's with a strong focus on customer service and employee training. Proven ability to enhance guest satisfaction through effective decision-making and compliance with safety regulations. Skilled in inventory management and operational efficiency, ensuring a safe and organized environment for both staff and customers.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy's
01.2023 - Current
- Assisted in training team members on operational procedures and safety protocols.
- Supported scheduling and shift management to maintain optimal staffing levels.
- Monitored inventory levels and coordinated stock replenishment efforts.
- Ensured compliance with health and safety regulations during daily operations.
- Implemented best practices for customer service to enhance guest satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Pharmacy Clerk
Farmacia Morelos
2003 - 2022
- Resolved customer inquiries and concerns effectively, fostering positive relationships within the community.
- Verified prescription information prior to entry in pharmacy computer system.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
Pharmacy Clerk
Farmacia San Ciro
1997 - 2003
- Collaborated with pharmacists to prepare medication orders, ensuring timely fulfillment of patient needs.
- Trained new clerks on operational procedures and customer service techniques to improve team performance.
- Implemented workflow improvements that expedited prescription filling processes, enhancing overall efficiency.
Pharmacy Clerk
Farmacia La Perla
1989 - 1996
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted customers in locating over-the-counter medications and health products, enhancing customer satisfaction.
- Managed inventory levels, including restocking shelves and verifying expiration dates to minimize waste.
- Maintained cleanliness and organization of pharmacy areas, promoting a safe environment for customers and staff.
Skills
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
Certification
- Certified Food Handler, Wendy's [2024-2025]
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Wendy's
01.2023 - Current
Pharmacy Clerk
Farmacia Morelos
2003 - 2022
Pharmacy Clerk
Farmacia San Ciro
1997 - 2003
Pharmacy Clerk
Farmacia La Perla
1989 - 1996