Catalina Pacheco
Houston,TX
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
11
11
years of professional experience
Work History
Office Services/Receptionist
Docu-Systems Management
11.2017 - Current
- Handled outgoing mail (USPS & FedEx), distribute incoming mail, set up conference rooms for meetings, depositions, mediations, assist in creating binders/notebooks for meetings, put together trial supply boxes, placing supply orders for the office and the kitchen, set up offices with supplies for new staff, trained new floaters, handled all print jobs and service to copiers, answering all incoming calls, distribution of faxes, calendar management/organization, set up luncheons for the entire firm, assist in organizing firm events, assisting with expense reports and data entry
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
Administrative Assistant
EZ Keys Auto
01.2015 - 08.2017
- Opening and closing the dealership, contacting the credit bureau to transfer contracts, contacted customers to take payments over the phone or in person, handled and filed all sales contracts, assisted with bilingual customers, assisted with dealership inventory, managed our sales floor to make sure everything ran smoothly
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Met Life Insurance
07.2013 - 09.2014
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
General Education Degree -
San Jacinto Community College
07.2015
Highschool Diploma -
Galena Park High School
06.2013
Skills
- Bilingual- English and Spanish
- Organized
- Communication Skills
- Data Entry
- Work well under pressure and with a team
- Multitasking
- Creative
- Quick Learner
- Microsoft
- Excel
- Power Point
- File Management
- Scheduling
- Administrative Support
- Bookkeeping
- Travel Coordination
- Project Coordination
- Travel Planning
- Clerical Support
- Telephone Skills
- Expense Reporting
- Mail Distribution
- Customer/Client Relations
- Greeting and Seating Clients
- Data Inputting
- Scheduling Appointments
Timeline
Office Services/Receptionist
Docu-Systems Management
11.2017 - Current
Administrative Assistant
EZ Keys Auto
01.2015 - 08.2017
Administrative Assistant
Met Life Insurance
07.2013 - 09.2014
General Education Degree -
San Jacinto Community College
Highschool Diploma -
Galena Park High School
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