Catalina Quiroz

• Manage calls for pediatric patients to be scheduled at our clinics
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Verify Commercial insurance and Medicaid insurance.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.

• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Worked with manager and supervisor to plan and coordinate production schedules.

• I scheduled patients for their eye exams, and verified insurance coverage.
• Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
• Facilitated effective communication between optometrist and patients, explaining treatment plans and procedures clearly.