Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CATALINA RESTREPO

Aventura,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining front desk operations, as demonstrated at Konceptum. Skilled in data entry and professional communication, adept at managing high-stakes situations with empathy and patience. Successfully improved team efficiency and service quality, leveraging expertise in emergency response and administrative tasks. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Bilingual with advanced-level skills in Spanish.

Overview

14
14
years of professional experience

Work History

Phone Operator

Physician Group Of South Florida
01.2022 - Current
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Scheduled and confirmed appointments.

Community Manager

Regus
11.2013 - 02.2021
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • ● Good communicator, with the ability to build strong professional relationships and empathize with
    people's needs
    ● Led tours to highlight property features to prospective tenants and answer
    questions. ● Able to take ownership of problems and finding ways to solve them
    ● Positive, enthusiastic and able to adapt to fast-changing situations
    ● Confident using MS Office and other basic IT packages
    ● Accomplished multitasker, able to pre-empt issues before they become problems.. ● Supported
    work of managers and staff with administrative assistance on clerical needs and business
    correspondence.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

Office Manager

Konceptum
01.2010 - 10.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • ● Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve
    productivity initiatives.
    ● Coordinated special projects and managed schedules.
    ● Organized international and domestic travel arrangements for staff members, including all transportation and hotel
    stays.

Education

Associate of Arts - Journalism

Universidad De La Sabana
Bogota Colombia
08.1986

Skills

  • Data Entry
  • Telephone Etiquette
  • Empathy and patience
  • Appointment Scheduling
  • Emergency Response
  • Administrative tasks
  • Call distribution
  • Front Desk Operations
  • Greeting customers
  • Professional Communication

Languages

Spanish
Full Professional
German
Professional Working

Timeline

Phone Operator

Physician Group Of South Florida
01.2022 - Current

Community Manager

Regus
11.2013 - 02.2021

Office Manager

Konceptum
01.2010 - 10.2012

Associate of Arts - Journalism

Universidad De La Sabana
CATALINA RESTREPO