Catalina Rodriguez
Fresno,CA
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
11
11
years of professional experience
Work History
Store Manager (Complex)
Walamrt
Fresno, CA
03.2021 - Current
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Lead a high risk urban complex store with a $3.64 million shrink, successfully reduced shrink percentage and increased sales each year.
Store Manager
Walmart
Visalia, CA
06.2020 - 03.2021
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Co Manager
Walmart
Clovis, CA
02.2019 - 06.2020
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed strategies to improve customer satisfaction based on survey results.
- Achieved cost-savings by developing functional solutions to problems.
- Monitored inventory levels and documented replenishment requirements.
- Trained new employees on inventory management processes.
- Monitor store shrink.
- Set higher standards.
Asst Mgr Complex-WM
Walmart
Fresno, CA
09.2014 - 02.2019
- Provided customer service by answering questions about products and services.
- Collaborated with colleagues across departments to ensure smooth daily operations of the store.
- Ensured compliance with health and safety regulations within the store premises.
- Handled customer complaints in a professional manner while working towards resolution.
- Provided training and guidance for new staff members regarding policies and procedures.
- Utilized computer systems for scheduling routes and managing data related to train operations.
- Responded quickly to emergency situations such as medical emergencies or mechanical failures by taking appropriate action in accordance with company policies and procedures.
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Investigated discrepancies between physical count and computer records.
Assistant Manager
Walmart
Clovis, CA
01.2014 - 10.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted in the development and implementation of training programs for new employees.
- Supported retail associates to drive quality performance and experiences for guests.
Trainee Hourly
Walmart
Citrus Heights
11.2013 - 01.2014
- Asked questions about tasks to learn techniques and how to operate without supervision.
- Collaborated with senior employees and managers to fill in wherever needed.
- Shadowed managers and senior employees to gain experience, noting down observations.
- Identified opportunities to assist others and took initiative to seek out additional projects.
Skills
- Customer Service Management
- Talent Recruitment
- Store Merchandising
- Competitor Monitoring
- Store operations oversight
- Partnership Building
- Payroll Management
- Retail Inventory Management
- Employee supervision and motivation
- Culture development
- Inventory Control
- Process Improvements
- Sales Strategies
- Strategic thinker
- Team Development
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Store Manager (Complex)
Walamrt
03.2021 - Current
Store Manager
Walmart
06.2020 - 03.2021
Co Manager
Walmart
02.2019 - 06.2020
Asst Mgr Complex-WM
Walmart
09.2014 - 02.2019
Assistant Manager
Walmart
01.2014 - 10.2014
Trainee Hourly
Walmart
11.2013 - 01.2014
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