Summary
Overview
Work History
Education
Skills
Timeline
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Catalina Salinas

San Antonio

Summary

Dynamic professional with a proven track record in high-pressure enviorments Skilled in multitasking and effective team leadership, I excel in enhancing customer experiences while maintaining operational excellence. Detail-oriented and a quick learner, I thrive in fast-paced settings, ensuring quality service and efficient processes.

Overview

11
11
years of professional experience

Work History

Swim Instructor/Front Desk Receptionist

Emler Swim School
Schertz
07.2024 - Current
  • Encouraged swimmers to progress through drills while providing positive feedback on their performance. Worked with children ages 6 months to 12 years.
  • Updated records of attendance, skill levels achieved and other relevant information for each student.
  • Create accounts for new families, schedule trials, and new enrollments.
  • Answered incoming phone calls and questions from parents regarding swim lessons, pricing, and safety policies.
  • Upkeep of the pool deck, changing rooms, and front desk area.

Bartender

Flying Saucer
San Antonio
08.2018 - 07.2022
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed bar area and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation, upselling techniques, and maintenance of bar area
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Collected and organized daily till totals and tips.

Sever/Front of House Manager

Green Vegetarian Cuisine
San Antonio
09.2015 - 06.2018
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Interviewed, hired and trained new employees.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Summer Intern

Accenture Management Consulting
San Antonio
06.2014 - 08.2014
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Supported data entry across departments as requested, switching promptly to new projects.

Education

Licensed Manicurist -

Milan Institute - San Antonio
San Antonio, TX
04.2021

Business

Columbia College Chicago
Chicago, IL

High School Diploma -

KIPP: University Prep High School
San Antonio, TX
06.2014

Skills

  • Ability to multitask
  • Quick learner
  • Great verbal and written communication skills
  • Able to work quickly and efficiently under pressure
  • Good time management
  • Detail-oriented
  • Effective team leader
  • Schedule creation and maintenance
  • Clerical knowledge
  • Computer skills: Microsoft Word, Excel, PowerPoint, Google Docs, Google Sheets, Canva

Timeline

Swim Instructor/Front Desk Receptionist

Emler Swim School
07.2024 - Current

Bartender

Flying Saucer
08.2018 - 07.2022

Sever/Front of House Manager

Green Vegetarian Cuisine
09.2015 - 06.2018

Summer Intern

Accenture Management Consulting
06.2014 - 08.2014

Licensed Manicurist -

Milan Institute - San Antonio

Business

Columbia College Chicago

High School Diploma -

KIPP: University Prep High School

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Catalina Salinas