Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Catalina Sperling

Grand Rapids

Summary

Hard-working professional with a proven knowledge of records management, customer service, and customer communications. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

Overview

13
13
years of professional experience

Work History

Caregiver, Special Needs

AllState
Grand Rapids, MI
03.2023 - 01.2026
  • Assisted individuals with daily living activities to enhance independence and quality of life.
  • Developed personalized care plans tailored to meet individual needs and preferences.
  • Monitored and documented progress, adjusting care plans to better meet individual goals.
  • Monitored behavioral patterns and health conditions to ensure safety and well-being.

Delivery Associate

Shipt
Grand Rapids, MI
04.2021 - 01.2023

Personal Shopper

Spanish Tutor

Care.com Inc
02.2019 - 12.2019
  • Developed customized lesson plans to meet diverse student needs and learning styles.
  • Facilitated engaging conversational practice sessions to enhance verbal fluency and comprehension.
  • Assessed student progress regularly, providing constructive feedback to improve language proficiency.
  • Utilized various educational tools and resources to enrich learning experiences for students.

Nanny

Care.com Inc
Grand Rapids, MI
05.2018 - 11.2019
  • Supervised daily activities and ensured safety of children in care.
  • Developed engaging educational activities tailored to children's developmental needs.
  • Communicated effectively with parents regarding children's progress and behavioral concerns.
  • Managed schedules, including appointments, playdates, and extracurricular activities.

Import and Export Coordinator

Steel Warehouse
Mexico
01.2014 - 12.2017

• Ensure that the activities related to import/export of raw materials, machinery and equipment and that the direct and indirect export of finished products are carried out within the correct customs and fiscal framework and in the required times

• Manage temporary import inventory within the automated systems for control of inventories

• Control, manage and archive the documentary and electronic support of import and export operations

• Manage tax payments due to changes in the regime of temporary and definitive raw materials

Customer Service Representative

Transplace - The 3pl & Technology
Mexico
11.2012 - 12.2013
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing using advanced logistics software to ensure timely delivery.
  • Coordinated with cross-functional teams to enhance service delivery and customer satisfaction.
  • Analyzed customer feedback to identify trends and recommend improvements in service protocols.

Education

Bachelor of Science - Import-Export

Universidad Autonoma De Nuevo Leon
Monterrey, Mexico
12-2013

Skills

  • Bilingual
  • Customer service
  • Problem-solving
  • Attention to detail
  • Organizational skills
  • Calm under pressure

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Caregiver, Special Needs

AllState
03.2023 - 01.2026

Delivery Associate

Shipt
04.2021 - 01.2023

Spanish Tutor

Care.com Inc
02.2019 - 12.2019

Nanny

Care.com Inc
05.2018 - 11.2019

Import and Export Coordinator

Steel Warehouse
01.2014 - 12.2017

Customer Service Representative

Transplace - The 3pl & Technology
11.2012 - 12.2013

Bachelor of Science - Import-Export

Universidad Autonoma De Nuevo Leon