Hi, I’m
Catalina Toro
Maywood,NJ
Summary
Operations Manager with a proven track record of enhancing productivity and efficiency in task execution. Expertise in strategic planning, process optimization, and leading teams to achieve operational excellence. Strong communication and problem-solving skills foster effective collaboration and adaptability in dynamic environments.
Overview
12
years of professional experience
Work History
David Yurman Enterprises, LLCLyndhurst, NJ
Quality Operations Manager
03.2024 - Current
Job overview
- Lead quality control initiatives across all QC locations, including sample and bridal areas, ensuring product standards are consistently met and exceeded.
- Partner with senior inspectors to enhance inspection processes and team training.
- Implement and support sample and production inventory controls, including RFID initiatives for GIA certificates and sample cabinets.
- Maintain a monthly cycle count schedule, achieving 98% inventory accuracy across departments.
- Collaborate with Inventory Control, Product Development, and E-commerce teams to resolve product discrepancies and optimize workflows.
- Manage Return to Vendor (RTV) processes, including documentation, vendor communications, and ERP updates.
- Facilitate MRB (Material Review Board) reviews for high-value and OSP repairs, coordinating inspection documentation and vendor purchase orders.
- Oversee Bridal and Fine Jewelry inspections, ensuring high-value items are processed and documented with precision.
- Train and mentor junior team members on quality protocols and repair evaluations.
David Yurman Enterprises, LLCLyndhurst, NJ
Logistics Manager
03.2021 - 03.2024
Job overview
- Supervised daily order processing and fulfillment to meet shipping and financial objectives.
- Partnered with Inventory Control to support cycle counts and increase inventory accuracy.
- Managed outbound logistics and coordinated evening dispatch and pickups with multiple carriers.
- Allocated team staffing to meet daily Distribution Center operations.
- Investigated and resolved shipping discrepancies in coordination with Sales Support and Security.
David Yurman Enterprises, LLCLyndhurst, NJ
Logistics Supervisor
07.2019 - 03.2021
Job overview
- Resolved order release issues and communicated solutions across departments.
- Monitored workloads, high-priority orders, and events to support fulfillment efficiency.
- Led process improvement initiatives to enhance productivity and team workflow.
- Trained staff to improve output quality and adherence to standards.
David Yurman Enterprises, LLCLyndhurst, NJ
Product Servicing Analyst
10.2017 - 07.2019
Job overview
- Used SAP Business Objects and Excel to analyze repair trends and identify product issues.
- Designed dashboards and reports to support performance tracking and decision-making.
- Collaborated with manufacturing to streamline data flow and communications.
David Yurman Enterprises, LLCLyndhurst, NJ
Product Servicing Processor
09.2015 - 10.2017
Job overview
- Managed purchase orders with vendors to secure pricing and maintain supply chain flow.
- Reconciled inventory across multiple locations, managing over $100K in product.
- Forecasted repair needs and adjusted inventory plans based on trend analysis.
Swatch Group Repair CenterSecaucus, NJ
Customer Support Specialist
11.2013 - 09.2015
Job overview
- Estimated repair costs and updated customers on repair statuses within warranty policies.
- Coordinated with Swiss headquarters and parts teams to maintain service timelines.
- Delivered knowledgeable support to both internal departments and retail customers.
Education
Berkeley College, Larry L. Luing School of BusinessParamus, NJ
Bachelor of Science Degree from Fashion Marketing and Management
09.2010
Skills
- SAP and Oracle EBS
- Salesforce and QuickBooks
- Advanced Excel techniques
- Data analysis
- Troubleshooting and problem solving
- Quality assurance
- Operations management
- MS Office proficiency
- Cross-functional collaboration
- Team leadership
- Logistics coordination
- Training and development
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Quality Operations Manager
David Yurman Enterprises, LLC
03.2024 - Current
Logistics Manager
David Yurman Enterprises, LLC
03.2021 - 03.2024
Logistics Supervisor
David Yurman Enterprises, LLC
07.2019 - 03.2021
Product Servicing Analyst
David Yurman Enterprises, LLC
10.2017 - 07.2019
Product Servicing Processor
David Yurman Enterprises, LLC
09.2015 - 10.2017
Customer Support Specialist
Swatch Group Repair Center
11.2013 - 09.2015
Berkeley College, Larry L. Luing School of Business
Bachelor of Science Degree from Fashion Marketing and Management
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