Catalina Torres

• Helped coffee and juices
• Made desserts
• Baked patisseries

Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Monitored self-checkout systems and provided help in resolving complex problems.

• Enhanced store layout for improved customer flow and optimized product placement, resulting in higher sales conversion rates.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Facilitated regular team meetings to encourage open communication between employees about ongoing challenges or opportunities within the store''s operations.

• Assessed damaged materials and notified maintenance personnel of needed repairs.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Rented party supplies for children parties, weddings, birthdays and big companies.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Established foundational processes for business operations.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.