Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catalina Villalobos

Corpus Christi,TX

Summary

Compassionate and dedicated Home Health Aide with EKG certification and hands-on experience providing quality patient care in private homes and healthcare settings. Currently pursuing a career as a Registered Nurse with a strong desire to make a positive impact in healthcare. Skilled in delivering personalized care, maintaining patient safety, and assisting with daily living activities. Additionally, bring valuable customer service experience as a former Contact Center Agent in the credit union industry, honing communication, problem-solving, and conflict-resolution skills that are directly transferable to working with patients, families, and healthcare teams. Passionate about continuous learning and committed to advancing in the healthcare field.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Home Health Aide

Volver A Casa Home Health Services, INC.
06.2022 - Current
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed light housekeeping duties as instructed by client.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

Contact Center Agent

Rally Credit Union
06.2020 - 05.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Responded to customer requests for products, services, and company information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
  • Addressed customer account discrepancies and concerns.
  • Entered customer information into customized computer system to document and organize client records.
  • Demonstrated exceptional multitasking abilities by navigating multiple systems simultaneously during calls to provide accurate information to customers quickly.
  • Participated in ongoing training programs to stay current on product offerings, industry trends, and company updates.
  • Assisted in training new hires by sharing best practices and offering guidance on company processes.
  • Adapted communication style according to individual customer needs, ensuring comprehension of complex information while maintaining empathy throughout each interaction.

Member Service Representative - Call Center

Randolph Brooks Federal Credit Union
Corpus Christi, Texas
09.2019 - 06.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Resolved customer issues through thorough dispute investigation.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization's reputation.
  • Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.

Education

Associate Degree in Nursing -

Del Mar College
Corpus Christi, TX
01.2023 - Current

Some College (No Degree) - EKG Technician

Del Mar College
Corpus Christi, TX
03.2024 - 07.2024

Skills

Basic life support

CPR certification

Medical terminology

Certified EKG technician (CET)

Regulatory compliance

Confidentiality and discretion

Teamwork and collaboration

Problem-solving

Time management

Multitasking

Adaptability

Documentation

Certification

CET - EKG Technician

Timeline

Some College (No Degree) - EKG Technician

Del Mar College
03.2024 - 07.2024

Associate Degree in Nursing -

Del Mar College
01.2023 - Current

Home Health Aide

Volver A Casa Home Health Services, INC.
06.2022 - Current

Contact Center Agent

Rally Credit Union
06.2020 - 05.2021

Member Service Representative - Call Center

Randolph Brooks Federal Credit Union
09.2019 - 06.2020

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Catalina Villalobos