Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catalina Wertz

Killen,Texas

Summary

With a proven track record of leading teams to success, consistently enhancing team productivity and customer satisfaction at Teya Services. Expert problem-solving skills and effective staff management driving positive results. Approach combines meticulous attention to detail with exceptional customer service, maintaining high standards of operational excellence while fostering a harmonious team environment.

Overview

2009
2009
years of professional experience

Work History

Supervisor

Teya Services
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Housekeeper

Apex
  • Sanitized bathroom surfaces regularly.
  • Cleaned and stocked rooms by , vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Cook's Assistant

Wamego High School
04.2007 - 11.2008
  • Worked with chef to prepare daily food specials and other supplies.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prepared food orders to support waitstaff and other team members.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.
  • Placed orders to restock items before supplies ran out.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Monitored food quality and temperature for safe consumption.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Accelerated service times by coordinating effectively with kitchen and wait staff during peak hours.
  • Maintained strict adherence to food safety standards, ensuring healthy cooking environment.
  • Streamlined food preparation process, cutting down meal preparation time.
  • Assisted in inventory management, preventing shortages and overstock situations.
  • Enhanced kitchen efficiency by prepping ingredients for complex dishes prior to rush hours.
  • Implemented strict hygiene practices, significantly reducing cross-contamination risks.
  • Boosted kitchen workflow efficiency, organizing supplies and equipment for easy access.
  • Contributed to reduction in food waste by implementing innovative ingredient storage techniques.
  • Facilitated team-oriented environment, enhancing overall productivity and morale.
  • Cleaned and maintained work areas, equipment and utensils.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Trained new staff on food preparation and safety procedures.

Education

Psychology, Basic Math , Science, Social Studies

Barstow Collage
Barstow, CA
2006

Basics

Julia Tapia De Flores
Acuña Coahuila México
05.1984

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Staff discipline
  • Process monitoring and improvement
  • Policy enforcement
  • Safety protocols
  • Documentation and reporting
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Active listening
  • Professionalism
  • Self motivation
  • Teamwork

Timeline

Cook's Assistant

Wamego High School
04.2007 - 11.2008

Supervisor

Teya Services

Housekeeper

Apex

Psychology, Basic Math , Science, Social Studies

Barstow Collage

Basics

Julia Tapia De Flores

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Catalina Wertz