Catalina Zuluaga
Hialeah,FL
Summary
Experienced airline professional with a background in customer service, wheelchair assistance, and restaurant management. Proven track record of providing exceptional service and optimizing operations. Skilled in team management, problem-solving, and communication. Committed to delivering excellence and creating positive experiences for passengers.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
Maximus Global Services
Miami, FL
12.2023 - Current
- Provided exceptional customer service during check-in, baggage handling, and boarding.
- Resolved passenger inquiries and complaints professionally and courteously.
- Managed flight reservations, ticketing, and seat assignments.
- Assisted passengers with special needs, including elderly and disabled individuals.
- Collaborated with airline and security personnel to ensure smooth operations.
- Provided assistance to passengers with limited mobility, aiding them in boarding and disembarking from aircraft.
- Coordinated wheelchair requests and ensured timely assistance.
- Safely transported passengers using wheelchairs.
- Ensured proper handling and storage of wheelchairs according to safety protocols.
- Communicated effectively with passengers to understand their specific needs.
Restaurant Manager
Kz Healthy Food Cafe
Hialeah, FL
03.2006 - 04.2021
- Oversaw daily operations of the restaurant, including staffing, inventory management, and customer service.
- Managed a team of front-of-house and back-of-house staff, providing training, scheduling, and performance evaluations.
- Developed and implemented strategies to increase sales and profitability, such as menu engineering, promotional events, and cost control measures.
- Ensured compliance with health and safety regulations, food quality standards, and cleanliness protocols.
- Handled customer inquiries, feedback, and complaints, striving to resolve issues and enhance the dining experience.
- Conducted regular inspections of the restaurant to maintain high standards of cleanliness, organization, and presentation.
- Implemented systems for inventory management, ordering supplies, and tracking food costs to optimize efficiency and minimize waste.
- Collaborated with suppliers, vendors, and contractors to negotiate pricing, contracts, and delivery schedules.
- Developed and maintained positive relationships with customers, staff, and stakeholders to foster loyalty and repeat business.
- Achieved measurable improvements in customer satisfaction, sales revenue, and profitability during tenure as Restaurant Manager.
Education
RBT -
Online
Miami08-2023
High School Diploma -
Stella Maris
Cali-Colombia01-1999
Skills
- Passenger Support
- Hospitality Management
- Client Satisfaction
- Travel Assistance
- Travel Coordination
- Service Excellence
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Agent
Maximus Global Services
12.2023 - Current
Restaurant Manager
Kz Healthy Food Cafe
03.2006 - 04.2021
RBT -
Online
High School Diploma -
Stella Maris
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